Pendo Outage History

Started Oct 01, 2026, 08:49 PM UTC· resolved Oct 02, 2026, 09:19 AM UTC

1. investigating Oct 01, 2026, 08:49 PM UTC

   Some customers are experiencing authentication errors when connecting to the Pendo MCP, which prevents the connection from being established. Our team is actively investigating to determine cause of this disruption. Existing MCP connections will continue to work until session expiration.

2. investigating Oct 01, 2026, 09:56 PM UTC

   We are continuing to investigate the cause of this disruption.

3. resolved Oct 02, 2026, 09:19 AM UTC

   This incident has been resolved.

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Started Oct 01, 2026, 06:29 AM UTC· resolved Oct 01, 2026, 08:16 AM UTC

1. investigating Oct 01, 2026, 06:29 AM UTC

   We are currently investigating an issue where pairing a mobile device with the Pendo Designer fails. This affects on-device guide testing and Mobile Debugger in multiple regions. We'll share an update as soon as we have more information.

2. resolved Oct 01, 2026, 08:16 AM UTC

   This incident has been resolved.

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Started Sep 21, 2026, 08:54 PM UTC· resolved Sep 21, 2026, 09:28 PM UTC

1. identified Sep 21, 2026, 08:54 PM UTC

   We have identified the cause of a disruption affecting guide targeting for a subset of visitors in the US environment, beginning at approximately 3:50 PM EDT. Our team is actively deploying a fix and will provide a further update as it is confirmed.

2. monitoring Sep 21, 2026, 09:16 PM UTC

   Guide targeting has been restored. We are continuing to monitor for any further issues.

3. resolved Sep 21, 2026, 09:28 PM UTC

   This incident has been resolved.

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Started Sep 14, 2026, 04:14 PM UTC· resolved Sep 14, 2026, 08:05 PM UTC

1. monitoring Sep 14, 2026, 04:14 PM UTC

   We have deployed a fix for a disruption affecting login, guide delivery latency (web and mobile), and event data processing latency in our US environment. Our team is actively monitoring to confirm the behavior is fully resolved and will provide a further update once that's confirmed.

2. monitoring Sep 14, 2026, 04:18 PM UTC

   We are continuing to monitor for any further issues.

3. monitoring Sep 14, 2026, 04:22 PM UTC

   Guide deliverability, data processing, and logins have been restored. There was no loss of data. There may be a small delay in event processing.

4. resolved Sep 14, 2026, 08:05 PM UTC

   This incident has been resolved.

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Started Sep 02, 2026, 03:48 PM UTC· resolved Sep 02, 2026, 04:45 PM UTC

1. investigating Sep 02, 2026, 03:48 PM UTC

   We are investigating reports of users being unexpectedly signed out of Pendo and prompted to log back in. This is affecting a subset of users in the US Environment and we are currently investigating other environments for similar behavior. Our team is actively working to determine the cause. If you are experiencing this, clearing your browser's cache and cookies for the Pendo domain (or restarting your browser) has resolved the disruption for some users. We'll share updates as we learn more.

2. resolved Sep 02, 2026, 04:45 PM UTC

   We have investigated the issue and consider this incident resolved.

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Started Jul 27, 2026, 02:48 PM UTC· resolved Jul 27, 2026, 03:25 PM UTC

1. identified Jul 27, 2026, 02:48 PM UTC

   We are investigating a disruption affecting Pendo's AI assistant, Leo. Some customers may be unable to continue a conversation with Leo after the first message. Our team has identified the behavior and is deploying a fix. Further updates will follow.

2. monitoring Jul 27, 2026, 03:06 PM UTC

   We have tested and deployed a fix and the issue with continuing conversations in Leo should be resolved. We will continue to monitor the fix for a period of time before resolving the issue.

3. resolved Jul 27, 2026, 03:25 PM UTC

   This incident is resolved.

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Started Jul 14, 2026, 12:25 PM UTC· resolved Jul 14, 2026, 03:53 PM UTC

1. investigating Jul 14, 2026, 12:56 PM UTC

   We are investigating a disruption affecting how Pendo guides display for customers using the beta version of the Pendo Web SDK (2.333.0). Customers on the stable Web SDK are not affected. Our team is actively investigating and further updates will follow.

2. identified Jul 14, 2026, 01:19 PM UTC

   We have identified the behavior affecting Pendo guides on the beta version of the Pendo Web SDK (2.333.0), where guides may prevent interaction with the underlying page. We are deploying a change to restore normal behavior. Customers on the stable Web SDK are not affected. Further updates will follow.

3. monitoring Jul 14, 2026, 02:14 PM UTC

   We have deployed a change to restore normal guide behavior on the beta version of the Pendo Web SDK. Customers on the stable Web SDK are not affected. We are monitoring to confirm full recovery and will follow up once resolution is confirmed.

4. resolved Jul 14, 2026, 03:53 PM UTC

   This disruption has been fully resolved. The Stable Web SDK was not impacted at any point. Thank you for your patience.

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Started Jul 10, 2026, 07:30 AM UTC· resolved Jul 10, 2026, 12:35 PM UTC

1. monitoring Jul 10, 2026, 10:58 AM UTC

   This morning we experience delays in processing of incoming events. While no events were lost during this time, the delays could have impacted the targeting of guides which rely on page and feature views for eligibility. At this time, we are back to normal processing latency for 90% of customers, and should soon catch up for the rest.

2. monitoring Jul 10, 2026, 11:08 AM UTC

   All events other than session replay events are back to normal processing latency. We are continuing to make progress on the session replay event backlog.

3. monitoring Jul 10, 2026, 11:13 AM UTC

   We are continuing to monitor for any further issues.

4. resolved Jul 10, 2026, 12:35 PM UTC

   All event processing delays have been caught up. This incident is resolved.

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Started Jul 02, 2026, 03:47 PM UTC· resolved Jul 03, 2026, 01:08 PM UTC

1. identified Jul 02, 2026, 03:47 PM UTC

   We have identified a disruption affecting multiple DataSync destinations. Customers with DataSync destinations configured may be experiencing delivery failures and may have received automated destination-failure notification emails from Pendo. Our engineering team is actively working to restore connectivity across affected destinations. If you received a destination-failure notification email, no action is required from you at this time. We will provide updated guidance if steps are needed on your end.

2. monitoring Jul 02, 2026, 09:40 PM UTC

   We have restored connectivity across all affected Data Sync destinations. No further action is required from you. Recurring exports are queued and processing. Some delays in delivery may persist through the weekend, but will not result in destinations being automatically disabled. The backfill of any missing data from the disruption window is planned for early next week to avoid any impact to ongoing processing and delivery. We will post another update once the backfill is complete.

3. resolved Jul 03, 2026, 01:08 PM UTC

   This incident has been resolved.

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Started Jun 04, 2026, 05:00 PM UTC· resolved Jun 04, 2026, 05:00 PM UTC

1. resolved Jun 15, 2026, 07:56 PM UTC

   Between June 3, 2026 and June 4, 2026, some customers experienced two related issues affecting in-app guides on the Pendo platform (pendo.io environment): Guide Targeting Disruption: Guides that used negated, nested segment rules ("Segment is not equal to...") were incorrectly evaluated due to a segment flag processing bug. Affected guides may have failed to display to intended audiences during this window. Conversational AI Guide Editor Unavailable: The Conversational AI interface within the guide editor ("Edit in Pendo") was inaccessible.

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Started May 29, 2026, 12:40 PM UTC· resolved May 29, 2026, 03:32 PM UTC

1. investigating May 29, 2026, 12:40 PM UTC

   Pendo Academy is showing "unauthorized" in all environments. This is not related to user credentials. Our teams are currently investigating the root cause.

2. resolved May 29, 2026, 03:32 PM UTC

   This incident has been resolved and Pendo Academy should be accessible across all regions now.

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Started May 28, 2026, 09:34 PM UTC· resolved May 29, 2026, 12:16 AM UTC

1. investigating May 28, 2026, 09:34 PM UTC

   We are currently experiencing a delay in Agent Analytics data processing for customers in our EU region. This is caused by 429 rate limit errors from a third-party AI provider. We will provide an update and resolution as soon as possible.

2. monitoring May 28, 2026, 10:21 PM UTC

   We have a fix in place that has begun mitigating the issue; we expect full resolution but will continue to monitor for the time being.

3. resolved May 29, 2026, 12:16 AM UTC

   This issue is now formally resolved.

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Started May 28, 2026, 02:41 PM UTC· resolved May 29, 2026, 08:00 PM UTC

1. investigating May 28, 2026, 02:41 PM UTC

   We are aware that the issue we believed we had fully resolved yesterday has continued after we employed yesterday's fix. The issue may be impacting some customers' Salesforce integrations. Affected users may experience authentication errors or disruptions to Salesforce-connected features (e.g. our Gong integration for Listen). Our engineering team is actively investigating and working toward a resolution. We will provide further updates as more information becomes available.

2. identified May 28, 2026, 05:29 PM UTC

   We have identified the root cause of the issue and are currently testing the fix before rolling it out to production.

3. monitoring May 28, 2026, 06:29 PM UTC

   We deployed the fix and will continue to monitor to ensure it resolves the initial issue.

4. resolved Jun 09, 2026, 12:39 PM UTC

   This incident has been resolved.

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Started May 27, 2026, 03:56 PM UTC· resolved May 27, 2026, 11:33 PM UTC

1. identified May 27, 2026, 03:56 PM UTC

   We are aware of an issue that may be impacting some customers' Salesforce integrations. Affected users may experience authentication errors or disruptions to Salesforce-connected features (e.g. our Gong integration for Listen). Our engineering team is actively investigating and working toward a resolution. We will provide further updates as more information becomes available.

2. identified May 27, 2026, 05:45 PM UTC

   We are working currently to roll out a hotfix to mitigate this issue.

3. monitoring May 27, 2026, 09:55 PM UTC

   We have deployed a hotfix for the issue impacting Salesforce integrations and are actively monitoring. If your integration is still not syncing, a Pendo admin and a Salesforce user with the proper Salesforce permissions may need to re-authenticate your Salesforce connection manually. To manually reset please 1) Navigate to Subscription Settings > Metadata 2) Scroll to Salesforce Integration 3) Click Begin 4) Authenticate with Salesforce (then following instructions in Salesforce) 5) Finally hit Sync to resume. For more details on Salesforce requirements and set-up, please review the "Prerequisites" and "Set up the connection" sections in the article here: https://support.pendo.io/hc/en-us/articles/16584371535771-Set-up-the-Salesforce-integration-for-Pendo If you continue to experience issues after re-authenticating, please reach out to our support team.

4. resolved May 27, 2026, 11:33 PM UTC

   This incident has been resolved.

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Started May 19, 2026, 04:50 PM UTC· resolved May 19, 2026, 07:06 PM UTC

1. investigating May 19, 2026, 04:50 PM UTC

   We are currently investigating an issue affecting guide delivery in the US1 region. Guides are not loading for end users in this environment. Our team is actively working on a resolution.

2. investigating May 19, 2026, 05:27 PM UTC

   We have implemented some changes to mitigate the issue with partial restoration, but are still working to fully resolve and identify the root cause of the issue.

3. monitoring May 19, 2026, 05:33 PM UTC

   Guide delivery in the US1 region has been restore and guides are now loading normally. We are continuing to monitor the situation.

4. resolved May 19, 2026, 07:06 PM UTC

   This incident has now been fully resolved.

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Started May 19, 2026, 10:24 AM UTC· resolved May 22, 2026, 05:00 AM UTC

1. identified May 19, 2026, 10:24 AM UTC

   We are currently experiencing an issue where Listen email notifications are unavailable. Our team has identified the cause and has temporarily disabled Listen emails while we work on a fix. All other Pendo email services are unaffected.

2. identified May 19, 2026, 10:39 AM UTC

   We are continuing to work on a fix for this issue.

3. identified May 19, 2026, 01:51 PM UTC

   We are continuing to work towards a resolution. We will continue to provide updates as they become available.

4. identified May 19, 2026, 02:08 PM UTC

   We are continuing to work on a fix for this issue.

5. resolved May 26, 2026, 06:43 AM UTC

   This incident has been resolved.

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Started May 13, 2026, 01:29 PM UTC· resolved May 13, 2026, 10:21 PM UTC

1. investigating May 13, 2026, 01:29 PM UTC

   We are aware of an issue affecting the Visual Design Studio (VDS) where opening a guide for editing may intermittently load a previously opened guide instead of the selected one. In some cases, the guide picker may also appear unexpectedly. Our engineering team is investigating. In the meantime, if you encounter this behavior, you can bypass by clicking the exit button and reopening the Designer should allow the correct guide to load. We will provide further updates as our investigation progresses. We apologize for any disruption to your workflow.

2. investigating May 13, 2026, 02:18 PM UTC

   We are continuing to investigate this issue.

3. investigating May 13, 2026, 04:06 PM UTC

   We are continuing to investigate the issue affecting the Visual Design Studio (VDS) where opening a guide for editing may intermittently load a previously opened guide instead of the selected one. In some cases, the guide picker may also appear unexpectedly. Workaround: In the Designer, click the guide name displayed in the top banner to open the guide picker, select the correct guide from the list, and click Proceed to load it. Our engineering team remains actively engaged in the investigation. We will provide additional updates as more information becomes available. We apologize for the continued disruption and appreciate your patience.

4. identified May 13, 2026, 06:37 PM UTC

   We have identified a bug in a code release and are currently working to revert to mitigate this issue using our Visual Designer.

5. monitoring May 13, 2026, 07:28 PM UTC

   We have successfully reverted the code causing the issue and are monitoring the issue.

6. resolved May 13, 2026, 10:21 PM UTC

   We consider this issue fully resolved.

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Started May 08, 2026, 05:05 PM UTC· resolved May 08, 2026, 07:09 PM UTC

1. investigating May 08, 2026, 05:05 PM UTC

   We are aware of an issue affecting users attempting to connect to the Pendo MCP server, where authentication is failing with an "invalid scope" error. Our engineering team has identified the root cause and a fix is currently in progress — we will provide an update once it has been deployed to production.

2. identified May 08, 2026, 05:58 PM UTC

   Our team has identified the issue with a code change on Monday, April 4, which we are currently rolling back.

3. monitoring May 08, 2026, 06:24 PM UTC

   We have successfully rolled back and are now monitoring the issue.

4. resolved May 08, 2026, 07:09 PM UTC

   The rollback we have implemented has successfully fixed the "invalid scope" authentication error and this issue is now resolved.

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Started Apr 13, 2026, 09:31 PM UTC· resolved Apr 14, 2026, 06:39 AM UTC

1. investigating Apr 13, 2026, 09:31 PM UTC

   We are currently investigating an issue where event processing is delayed for a subset of customers. Affected users may notice delays or gaps in analytics data as we work with our vendor to restore full service. We have escalated the issue and are actively monitoring the situation. We will provide updates as more information becomes available.

2. identified Apr 13, 2026, 11:16 PM UTC

   The root issue causing the event processing day has been identified and we are working with our vendor toward full resolution.

3. identified Apr 14, 2026, 06:39 AM UTC

   The issue causing delays in event processing has been fully resolved.

4. resolved Apr 14, 2026, 06:39 AM UTC

   This incident has been resolved.

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Started Mar 18, 2026, 12:50 PM UTC· resolved Mar 18, 2026, 01:05 PM UTC

1. investigating Mar 18, 2026, 12:50 PM UTC

   We are currently investigating an issue in our US region where users are unable to edit existing segments. Any attempt to add a rule to a pre-existing segment will result in an error. We are investigating if there are similar impacts to other regions currently. As a workaround, cloning and existing segment or creating new segments works as expected. Our team is working to identify the cause of this issue and we will share an update as soon as possible. We apologize for any inconvenience this may cause.

2. identified Mar 18, 2026, 01:02 PM UTC

   We have identified the cause of an issue in our US region where users are unable to edit existing segments. Any attempt to add a rule to a pre-existing segment will result in an error. Impact has been narrowed to US region only. We are currently working to roll out a fix. As a workaround, cloning and existing segment or creating new segments works as expected.

3. resolved Mar 18, 2026, 01:05 PM UTC

   We are happy to report that the issue preventing users in our US region from editing existing segments has been fully resolved. All systems are now operating normally, and you can once again edit and manage all of your segments without error. We apologize for the disruption this may have caused and appreciate your patience as we worked to implement a fix.

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Started Mar 12, 2026, 02:49 PM UTC· resolved Mar 12, 2026, 06:07 PM UTC

1. investigating Mar 12, 2026, 02:49 PM UTC

   We are currently investigating an issue where no recipients are found when attempting to send an email update for feedback items or ideas in Pendo Listen. This includes items submitted within the last 30 days.

2. identified Mar 12, 2026, 03:28 PM UTC

   We are currently resolving a technical mismatch between our database and the user interface that is preventing some email information from appearing correctly. A fix is being tested now.

3. resolved Mar 12, 2026, 06:07 PM UTC

   Following testing, we have deployed a fix and email information is now appearing as expected and we consider the issue resolved.

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Started Feb 05, 2026, 12:21 PM UTC· resolved Feb 08, 2026, 02:57 PM UTC

1. investigating Feb 05, 2026, 12:21 PM UTC

   We are investigating a potential issue affecting Guides and the Resource Center. Some users may notice unexpected behavior with Guide statuses (Draft, Staging, Production) and may be unable to view or edit the Resource Center modules. We are working to understand the scope and impact and will share updates as we learn more.

2. investigating Feb 05, 2026, 01:25 PM UTC

   We are continuing to investigate this issue.

3. investigating Feb 05, 2026, 02:04 PM UTC

   Our teams are in deep-dive mode and still investigating.

4. investigating Feb 05, 2026, 02:43 PM UTC

   We are continuing to investigate this issue.

5. investigating Feb 05, 2026, 04:00 PM UTC

   Our investigation into the root cause of this issue is ongoing.

6. investigating Feb 05, 2026, 05:21 PM UTC

   Our team is still actively investigating and is drawing closer to remediation.

7. investigating Feb 05, 2026, 07:01 PM UTC

   We are continuing to work through resolving and remediating this issue.

8. investigating Feb 05, 2026, 09:42 PM UTC

   Our investigation is still ongoing.

9. monitoring Feb 05, 2026, 11:35 PM UTC

   We have rolled out a fix for an issue impacting Resource Center Guide Modules where guide module changes could not be accessed via the VDS or edited. As part of this fix, we did not automatically apply Resource Center state changes made after February 4 at 4:00 PM, to avoid making assumptions about intended configurations. Customers who updated Resource Center states after this time will need to re-publish their Resource Center from Draft to Production to ensure their desired configuration is reflected. We will continue to monitor the situation. Additionally, as an extra precaution our team will be conducting a full review of guide statuses to ensure all guides reflect their intended state and content. We do not expect further impact, but will provide updates if anything unexpected is identified. We will continue to monitor closely and provide updates if needed.

10. resolved Feb 08, 2026, 02:57 PM UTC

    After monitoring guide and resource center behavior and conducting a review of all guide statuses, we consider this issue fully resolved.

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Started Feb 04, 2026, 09:48 PM UTC· resolved Feb 05, 2026, 04:45 AM UTC

1. investigating Feb 04, 2026, 09:48 PM UTC

   Our team is currently investigating an issue impacting guides created in the Visual Design Studio. Some users may be unable to launch existing guides in the UI, and blank steps may appear in the designer. Guides that are affected will also be unavailable in Production and Staging environments. When launching the Visual Design Studio, the experience may time out or fail entirely, and all guide steps may be missing, with related errors appearing in the browser console.

2. investigating Feb 04, 2026, 11:30 PM UTC

   We are continuing to investigate this issue.

3. identified Feb 04, 2026, 11:40 PM UTC

   We have identified the issue and are actively testing a fix to both rendering guides in production and staging as well as restore user access to the Visual Design Studio.

4. identified Feb 05, 2026, 12:13 AM UTC

   Our team is currently in the final stages of validating our fix and are hopeful to have resolution shortly.

5. identified Feb 05, 2026, 12:44 AM UTC

   We are continuing to validate our final testing and will have an update as soon as possible.

6. identified Feb 05, 2026, 01:20 AM UTC

   The majority of impacted guides have been restored to their expected state with the Visual Designer Studio loading and functioning. However, a small subset of guides (about 2%) remains impacted, and guides within Resource Center Guide Modules are still experiencing issues. Our team is actively working on these remaining guides as well as resolving the Resource Center Guide Module issue. We’ll continue to provide updates as progress is made.

7. identified Feb 05, 2026, 01:54 AM UTC

   Guide deliverability and functionality have been fully restored with the exception of Resource Center Guide Modules. All other guides are loading and functioning as expected across environments. We are continuing to work on an issue impacting Resource Center Guide Modules, which remain nonfunctional at this time. Our team is actively addressing this and will provide further updates as progress is made.

8. identified Feb 05, 2026, 02:17 AM UTC

   Guide functionality and deliverability have been restored, with the exception of accessing Resource Center Guide Modules. As part of the restoration process, impacted guides were temporarily moved to a Draft state. Our team is actively working to return these guides to their previous status where applicable. No guide content was lost. We are continuing to work on resolving the Resource Center Guide Module issue and will provide further updates as progress is made.

9. resolved Feb 05, 2026, 04:45 AM UTC

   Guide functionality and deliverability have been fully restored. All guides that were temporarily moved to a Draft state have now been returned to their previous status. We believe Resource Center Guide Modules were not impacted in Production or Staging environments. An issue impacting the ability to edit some guides within RC Guide Modules while in Draft state was identified and is being addressed separately. Some guides may appear to still be in a Draft state due to browser caching. Logging out and back into Pendo will refresh the UI and reflect the correct guide status. This incident is now resolved.

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Started Jan 09, 2026, 08:46 PM UTC· resolved Jan 09, 2026, 09:18 PM UTC

1. investigating Jan 09, 2026, 08:46 PM UTC

   Our Support Bot vendor is currently experiencing latency issues and are currently investigating the cause. If you are experiencing issues with our product and need to create a support ticket, please use our support request form in the meantime: https://support.pendo.io/hc/en-us/requests/new Thank you for your patience!

2. resolved Jan 09, 2026, 09:18 PM UTC

   The latency issue with our Support Bot vendor has been resolved. The Support Bot is now operating normally. Thank you for your patience while this was investigated.

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Started Nov 20, 2025, 03:48 PM UTC· resolved Nov 25, 2025, 01:33 PM UTC

1. identified Nov 20, 2025, 03:48 PM UTC

   Starting at approximately 8:15 AM ET on November 19 an issue in our data sync validation checks incorrectly marked all Data Sync Destination Invalidation Issue for cloud-storage destinations as invalid. As a result, impacted customers may have received an email notification stating that their data sync destination was invalid and that recurring exports were disabled. Pendo has identified the issue and is currently working to push a fix live. This issue did not affect data integrity or existing exported data — only the status and scheduling of ongoing syncs. Please note that at this time, customers do not need to revalidate their destinations.

2. monitoring Nov 20, 2025, 05:56 PM UTC

   We have pushed a fix that has corrected the validation issue and Pendo is currently reactivating all incorrectly disabled recurring exports.

3. monitoring Nov 20, 2025, 10:38 PM UTC

   All recurring exports have been re-enabled. Currently, Pendo is working to backfill exports we attempted to deliver from approximately 8:15 AM ET on November 19 to 1pm ET on November 20.

4. resolved Nov 25, 2025, 01:33 PM UTC

   This incident has been resolved.

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