Onfido Outage History

There were 2 Onfido outages since February 3, 2026 totaling 5h 18m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.onfido.com

Critical April 21, 2026

QES tasks degraded performance

Detected by Pingoru: Apr 21, 2026, 02:28 PM UTC
Resolved: Apr 21, 2026, 05:12 PM UTC
Duration: 2h 44m

Affected: QES

Timeline · 5 updates

identified Apr 21, 2026, 02:56 PM UTC

We identified an issue with one of our provider and some QES tasks may encounter some problems.
identified Apr 21, 2026, 03:14 PM UTC

Our provider is still experiencing issues. All QES tasks cannot complete for now.
identified Apr 21, 2026, 04:12 PM UTC

Our provider continues experiencing issues and is working on a fix.
identified Apr 21, 2026, 05:02 PM UTC

Our provider is slowly recovering, we expect some QES tasks to complete.
resolved Apr 21, 2026, 05:12 PM UTC

QES is operational again.

Read the full incident report →

Major February 3, 2026

QES tasks partial outage

Detected by Pingoru: Feb 03, 2026, 10:42 AM UTC
Resolved: Feb 03, 2026, 01:16 PM UTC
Duration: 2h 33m

Affected: QES

Timeline · 6 updates

identified Feb 03, 2026, 10:42 AM UTC

One of our provider is experiencing issues. QES capture tasks will fail and QES verification tasks will have an increase in TaT.
identified Feb 03, 2026, 11:13 AM UTC

The provider is working on a fix, QES is still suffering a partial outage.
identified Feb 03, 2026, 11:44 AM UTC

The provider is still working on a fix.
identified Feb 03, 2026, 12:16 PM UTC

The provider is still working on a fix. QES verification tasks may start to time out, depending on their configuration, as we passed 90 minutes of downtime.
monitoring Feb 03, 2026, 12:46 PM UTC

The provider fixed the issue. We can confirm our QES tasks are now processed correctly. We'll monitor the situation to make sure the error is indeed fixed.
resolved Feb 03, 2026, 01:16 PM UTC

We can confirm the error stopped and services are stable and operational.

Read the full incident report →

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