Onfido incident

Degraded performance for Identity Reports in UK jurisdiction

Minor Resolved View vendor source →

Onfido experienced a minor incident on September 30, 2026 affecting Identity Enhanced, lasting 3h 6m. The incident has been resolved; the full update timeline is below.

Started
Sep 30, 2026, 10:55 AM UTC
Resolved
Sep 30, 2026, 02:01 PM UTC
Duration
3h 6m
Detected by Pingoru
Sep 30, 2026, 10:55 AM UTC

Affected components

Identity Enhanced

Update timeline

  1. investigating Sep 30, 2026, 10:55 AM UTC

    We are facing issues with our providers and we see Identity Reports not being processed in UK jurisdiction

  2. identified Sep 30, 2026, 11:20 AM UTC

    The issue has been identified and we applied a workaround

  3. monitoring Sep 30, 2026, 12:35 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Sep 30, 2026, 12:37 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Sep 30, 2026, 02:01 PM UTC

    This incident has been resolved