Onfido incident

Electronic signature high TaT

Minor Resolved View vendor source →

Onfido experienced a minor incident on June 16, 2026 affecting QES, lasting 58m. The incident has been resolved; the full update timeline is below.

Started
Jun 16, 2026, 10:19 PM UTC
Resolved
Jun 16, 2026, 11:17 PM UTC
Duration
58m
Detected by Pingoru
Jun 16, 2026, 10:19 PM UTC

Affected components

QES

Update timeline

  1. identified Jun 16, 2026, 10:19 PM UTC

    Our electronic signature tasks are taking more time to complete because one of our providers is doing some maintenance.

  2. identified Jun 16, 2026, 10:52 PM UTC

    Our provider is still not able to answer to all requests, resulting in longer-than-usual electronic signature task processing time.

  3. resolved Jun 16, 2026, 11:17 PM UTC

    The service is operational again.