Onfido incident

UK EVisa Government Service is down

Major Resolved View vendor source →

Onfido experienced a major incident on September 22, 2026 affecting UK EVisa, lasting 25m. The incident has been resolved; the full update timeline is below.

Started
Sep 22, 2026, 11:23 AM UTC
Resolved
Sep 22, 2026, 11:49 AM UTC
Duration
25m
Detected by Pingoru
Sep 22, 2026, 11:23 AM UTC

Affected components

UK EVisa

Update timeline

  1. identified Sep 22, 2026, 11:23 AM UTC

    This UK Government service is currently down and not available. We are monitoring the situation until the service comes back online.

  2. identified Sep 22, 2026, 11:24 AM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Sep 22, 2026, 11:40 AM UTC

    3rd party provider appears to be back online now. Checks are being processed. Continuing to monitor the situation.

  4. resolved Sep 22, 2026, 11:49 AM UTC

    3rd party provider is back online. Checks previously stuck have been processed now.