Onfido incident

QES tasks outage

Critical Resolved View vendor source →

Onfido experienced a critical incident on May 5, 2026 affecting QES, lasting 1h 46m. The incident has been resolved; the full update timeline is below.

Started
May 05, 2026, 06:52 AM UTC
Resolved
May 05, 2026, 08:39 AM UTC
Duration
1h 46m
Detected by Pingoru
May 05, 2026, 06:52 AM UTC

Affected components

QES

Update timeline

  1. investigating May 05, 2026, 06:52 AM UTC

    We noticed an issue with our QES tasks, we're investigating.

  2. identified May 05, 2026, 06:56 AM UTC

    Our provider is experiencing issues. All QES tasks cannot complete for now.

  3. identified May 05, 2026, 07:35 AM UTC

    Our provider is fixing the issue. QES tasks still cannot complete.

  4. monitoring May 05, 2026, 08:04 AM UTC

    The issue has been fixed. We're monitoring and resuming blocked QES tasks, if they can be.

  5. resolved May 05, 2026, 08:39 AM UTC

    QES is operational again.