Onfido incident

Degraded performance for Identity Reports in UK jurisdiction

Minor Resolved View vendor source →

Onfido experienced a minor incident on May 11, 2026 affecting Identity Enhanced, lasting 14h 2m. The incident has been resolved; the full update timeline is below.

Started
May 11, 2026, 11:11 PM UTC
Resolved
May 12, 2026, 01:14 PM UTC
Duration
14h 2m
Detected by Pingoru
May 11, 2026, 11:11 PM UTC

Affected components

Identity Enhanced

Update timeline

  1. identified May 12, 2026, 12:25 PM UTC

    We are facing issues with one of our providers and we see a slight decrease in clear rate for Identity Reports in UK jurisdiction

  2. monitoring May 12, 2026, 12:55 PM UTC

    A fix has been implemented and we are monitoring the results. All clear rates should be back to normal

  3. resolved May 12, 2026, 01:14 PM UTC

    All reports are back to normal.