Onfido incident
Severe service disruption across the platform in EU
Onfido experienced a critical incident on June 22, 2026 affecting API and Dashboard and 1 more component, lasting 12m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Jun 22, 2026, 05:44 PM UTC
We're currently monitoring the EU cluster after an Amazon RDS issue.
- resolved Jun 22, 2026, 05:56 PM UTC
We’re seeing recovery across our internal metrics, and processing has now returned to full capacity. At this time, the issue appears to be resolved. Our current leading hypothesis is resource contention on a shared Amazon RDS instance that several services depend on, potentially related to a VACUUM operation running alongside a long-running job deleting a large volume of accumulated historical data. We have not yet confirmed the root cause and will continue investigating as follow-up, but service has been restored for now. We'll be following up with a public post-mortem.