Potential problems completing Identity Reports (UK)

Update timeline

1. investigating Oct 29, 2026, 10:33 AM UTC

   We're investigating reports of problems completing Identity Reports (UK). Some checks may take longer than usual or return errors. We are working hard to make sure that completion times return to normal.

2. identified Oct 29, 2026, 10:39 AM UTC

   Our team has identified the source of the issue with the Identity Reports (UK) errors, which is related to one of our third-party data providers, and is working to address the problem.

3. monitoring Oct 29, 2026, 10:47 AM UTC

   The fix for the Identity Reports (UK) issue has worked and the checks with errors have stopped. Previously affected checks will be reprocessed automatically. We will keep monitoring.

4. resolved Oct 29, 2026, 10:51 AM UTC

   This incident has been resolved. We have confirmed that the fix has solved the underlying error on Identity Reports (UK). Thank you for your patience.