Onfido incident

Elevated errors on GET /motion_captures list endpoint

Resolved after 3 hours 55 minutes, affecting Facial Similarity and Facial Similarity and 1 more, on November 4, 2026.

resolved Nov 04, 2026, 07:15 PM UTC

This incident is resolved. It was caused by a faulty code change which has been reverted. We apologize for this disruption. A detailed postmortem will follow once we've concluded our investigation.

Started
Nov 04, 2026, 03:20 PM UTC
Resolved
Nov 04, 2026, 07:15 PM UTC
Duration
3h 55m
Detected by Pingoru
Nov 04, 2026, 03:20 PM UTC

Affected components

Facial SimilarityFacial SimilarityFacial Similarity

Update timeline

  1. investigating Nov 04, 2026, 03:20 PM UTC

    Increased 404 eror rate when listing motion media

  2. monitoring Nov 04, 2026, 06:10 PM UTC

    A fix has been deployed and we are monitoring

  3. identified Nov 04, 2026, 06:10 PM UTC

    The issue has been identified and we are monitoring the resolution

  4. identified Nov 04, 2026, 07:03 PM UTC

    We continue to monitor the situation. The system remains stable.

  5. resolved Nov 04, 2026, 07:15 PM UTC

    This incident is resolved. It was caused by a faulty code change which has been reverted. We apologize for this disruption. A detailed postmortem will follow once we've concluded our investigation.

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