Onfido experienced a minor incident on October 20, 2026 affecting Identity Enhanced and Identity Enhanced, lasting 3h 35m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 20, 2026, 06:23 AM UTC
One of our provider is having issues, which will cause delays on some reports. We're investigating the issue.
- identified Oct 20, 2026, 07:05 AM UTC
Our provider is still experiencing issue. We're closely monitoring the situation. ID-UK is our most impacted service.
- identified Oct 20, 2026, 07:52 AM UTC
The provider is aware of the issue. We're still ready to resume our services as soon as the issue is solved.
- identified Oct 20, 2026, 08:55 AM UTC
Our provider is affected by a major global incident at one of its vendors, which is actively being worked on.
- monitoring Oct 20, 2026, 09:25 AM UTC
Errors stopped. We're monitoring our services to make sure everything is back to normal.
- resolved Oct 20, 2026, 09:59 AM UTC
Our services are operational again.