Onfido experienced a minor incident on July 27, 2026 affecting API and Document Verification and 1 more component, lasting 1h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 27, 2026, 06:12 PM UTC
We are currently investigating delays in our US cluster for the processing of Facial Similarity, Document and Known Faces reports.
- investigating Jul 27, 2026, 06:23 PM UTC
We are seeing degraded performance of some nodes in our search cluster for indexed faces. We continue to investigate the root cause and possible remediations.
- identified Jul 27, 2026, 06:51 PM UTC
We've identified the root cause of degraded performance in our US search cluster and are actively working to resolve it. We'll follow up once fully restored.
- monitoring Jul 27, 2026, 07:18 PM UTC
We implemented a fix and continue to monitor the quality of processing time, which is now improved.
- monitoring Jul 27, 2026, 07:20 PM UTC
Processing time keeps improving, all systems are now operational.
- resolved Jul 27, 2026, 07:21 PM UTC
Processing times are back to normal. This issue is now resolved. Post-mortem to follow soon.