Onfido incident

QES tasks cannot complete because our provider is encountering issues.

Critical Resolved View vendor source →

Onfido experienced a critical incident on June 23, 2026 affecting QES, lasting 1h 11m. The incident has been resolved; the full update timeline is below.

Started
Jun 23, 2026, 02:38 AM UTC
Resolved
Jun 23, 2026, 03:49 AM UTC
Duration
1h 11m
Detected by Pingoru
Jun 23, 2026, 02:38 AM UTC

Affected components

QES

Update timeline

  1. investigating Jun 23, 2026, 02:38 AM UTC

    We cannot complete QES tasks because our electronic signature provider is encountering issues.

  2. identified Jun 23, 2026, 02:57 AM UTC

    Our provider is experiencing issues. All QES tasks cannot complete for now.

  3. identified Jun 23, 2026, 03:20 AM UTC

    Our provider is still experiencing issues. All QES tasks cannot complete for now.

  4. monitoring Jun 23, 2026, 03:45 AM UTC

    The issue has been fixed. We're monitoring and resuming blocked QES tasks, if they can be.

  5. resolved Jun 23, 2026, 03:49 AM UTC

    This incident has been resolved.