Onfido incident

QES tasks degraded performance

Critical Resolved View vendor source →

Onfido experienced a critical incident on April 21, 2026 affecting QES, lasting 2h 44m. The incident has been resolved; the full update timeline is below.

Started
Apr 21, 2026, 02:28 PM UTC
Resolved
Apr 21, 2026, 05:12 PM UTC
Duration
2h 44m
Detected by Pingoru
Apr 21, 2026, 02:28 PM UTC

Affected components

QES

Update timeline

  1. identified Apr 21, 2026, 02:56 PM UTC

    We identified an issue with one of our provider and some QES tasks may encounter some problems.

  2. identified Apr 21, 2026, 03:14 PM UTC

    Our provider is still experiencing issues. All QES tasks cannot complete for now.

  3. identified Apr 21, 2026, 04:12 PM UTC

    Our provider continues experiencing issues and is working on a fix.

  4. identified Apr 21, 2026, 05:02 PM UTC

    Our provider is slowly recovering, we expect some QES tasks to complete.

  5. resolved Apr 21, 2026, 05:12 PM UTC

    QES is operational again.