Onfido Outage History

Onfido is up right now

Onfido had 47 outages in the last 2 years totaling 28h 5m of downtime — averaging 1.9 incidents per month.

There were 47 Onfido outages since February 12, 2025 totaling 28h 5m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.onfido.com

Major October 9, 2025

Identity Enhanced is experiencing a significant decrease in TaT for applicants globally (excluding UK, US applicants)

Detected by Pingoru
Oct 09, 2025, 08:35 AM UTC
Resolved
Oct 09, 2025, 12:54 PM UTC
Duration
4h 19m
Affected: Identity EnhancedIdentity Enhanced
Timeline · 7 updates
  1. investigating Oct 09, 2025, 09:41 AM UTC

    TaT of Identity Enhanced are affected and could be lower than usual. We are in contact with our providers in order to resolve this issue as soon as possible

  2. investigating Oct 09, 2025, 09:42 AM UTC

    We are continuing to investigate this issue.

  3. identified Oct 09, 2025, 09:45 AM UTC

    We are in contact with our providers in order to resolve this issue as soon as possible

  4. identified Oct 09, 2025, 10:36 AM UTC

    Our provider is working on fixing the issue.

  5. identified Oct 09, 2025, 11:29 AM UTC

    The issue is identified, and the provider is working on the fix, but does not provide an ETA yet.

  6. identified Oct 09, 2025, 12:28 PM UTC

    Our provider has identified the issue and is actively working on a fix.

  7. resolved Oct 09, 2025, 12:54 PM UTC

    The issue on the provider's side was resolved. All the affected reports will be fixed.

Read the full incident report →

Minor September 27, 2025

QES increased turnaround time

Detected by Pingoru
Sep 27, 2025, 07:45 AM UTC
Resolved
Sep 27, 2025, 11:17 AM UTC
Duration
3h 32m
Affected: QES
Timeline · 4 updates
  1. identified Sep 27, 2025, 09:50 AM UTC

    We are facing a partial outage with our provider which leads to increased turnaround time QES tasks

  2. identified Sep 27, 2025, 10:44 AM UTC

    We are still facing elevated error rates with our provider but TaT has improved and the issue continues be to monitored

  3. monitoring Sep 27, 2025, 11:16 AM UTC

    Our provider recovered and the turnaround times are back to normal values.

  4. resolved Sep 27, 2025, 11:17 AM UTC

    The incident has been resolved. All impacted requests during the period of instability were processed through our retry mechanism.

Read the full incident report →

Minor September 13, 2025

Classic dashboard results latency

Detected by Pingoru
Sep 13, 2025, 06:57 PM UTC
Resolved
Sep 13, 2025, 07:34 PM UTC
Duration
37m
Affected: Dashboard
Timeline · 3 updates
  1. investigating Sep 13, 2025, 06:57 PM UTC

    We've identified latency updating classic dashboard results around 18:00 UTC.

  2. monitoring Sep 13, 2025, 07:00 PM UTC

    A fix has been implemented. The team is now monitoring the performance and ensuring the correct propagation of all check results.

  3. resolved Sep 13, 2025, 07:34 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical September 2, 2025

Qualified Electronic Signature failures

Detected by Pingoru
Sep 02, 2025, 10:00 PM UTC
Resolved
Sep 02, 2025, 11:38 PM UTC
Duration
1h 38m
Affected: QES
Timeline · 3 updates
  1. identified Sep 02, 2025, 10:37 PM UTC

    Our third-party provider is performing maintenance. All Qualified Electronic Signature capture tasks are stuck in progress. Potential interruption expected up until 00:00 UTC

  2. monitoring Sep 02, 2025, 11:22 PM UTC

    The maintenance is over. Service has resumed.

  3. resolved Sep 02, 2025, 11:38 PM UTC

    This incident has been resolved. QES tasks are being processed as normal.

Read the full incident report →

Minor September 1, 2025

Identity report is experiencing increased TaT (excluding UK, US applicants)

Detected by Pingoru
Sep 01, 2025, 10:20 PM UTC
Resolved
Sep 02, 2025, 01:40 AM UTC
Duration
3h 20m
Affected: Identity EnhancedIdentity Enhanced
Timeline · 3 updates
  1. identified Sep 01, 2025, 10:20 PM UTC

    One of our third-party providers is experiencing technical difficulties. This impacts Turnaround times of our Identity reports.

  2. identified Sep 01, 2025, 10:59 PM UTC

    One of our third-party providers continues experiencing technical difficulties. Applicants from locations outside of US and UK are facing increased Turnaround Times (TaT)

  3. resolved Sep 02, 2025, 05:39 AM UTC

    This incident has been resolved

Read the full incident report →

Notice August 8, 2025

Document report turnaround time degradation (EU)

Detected by Pingoru
Aug 08, 2025, 01:24 PM UTC
Resolved
Aug 07, 2025, 07:46 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Aug 08, 2025, 01:24 PM UTC

    Document reports submitted over a 20-minute period on Aug 7th from 07:46 to 08:06 UTC experienced degraded turnaround times. A preceding large and sudden spike in traffic overwhelmed the resources available to an internal service. The on-call team manually scaled the service at 08:06 UTC, after which new reports were processed as normal. Impacted reports had been queued and were subsequently cleared by 08:19 UTC. The auto-scaling configuration of the offending service is being amended to prevent reoccurrence.

Read the full incident report →

Minor July 15, 2025

Customers unable to download motion captures in EU

Detected by Pingoru
Jul 15, 2025, 08:58 AM UTC
Resolved
Jul 15, 2025, 08:58 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Jul 15, 2025, 11:14 AM UTC

    From 08:58 UTC to 10:57 UTC customer were unable to download Motion Capture media due to infrastructure errors. No data has been lost, only downloading it was failing. Full access has been restored

Read the full incident report →

Minor June 29, 2025

Identity Enhanced is experiencing a significant decrease in clear rates

Detected by Pingoru
Jun 29, 2025, 02:09 AM UTC
Resolved
Jun 29, 2025, 03:22 AM UTC
Duration
1h 12m
Affected: Identity EnhancedIdentity Enhanced
Timeline · 3 updates
  1. identified Jun 29, 2025, 02:09 AM UTC

    We're experiencing an issue with one our of provider, resulting in a decrease of clear rates for Identity Enhanced products.

  2. monitoring Jun 29, 2025, 03:02 AM UTC

    The situation is back to normal, we're monitoring that it's stable.

  3. resolved Jun 29, 2025, 03:22 AM UTC

    This incident has been resolved.

Read the full incident report →

Major June 17, 2025

Applicantform users unable to submit media

Detected by Pingoru
Jun 17, 2025, 08:56 PM UTC
Resolved
Jun 17, 2025, 10:03 PM UTC
Duration
1h 7m
Affected: Applicant Form
Timeline · 3 updates
  1. identified Jun 17, 2025, 08:56 PM UTC

    We have identified an issue in the Applicantform application that prevents end users from uploading media. We are currently deploying a fix.

  2. monitoring Jun 17, 2025, 09:44 PM UTC

    The fix is now deployed and the end users should be able to upload media again through applicant form. We will keep monitoring for results.

  3. resolved Jun 17, 2025, 10:03 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 19, 2025

Studio results page latency

Detected by Pingoru
May 19, 2025, 02:12 PM UTC
Resolved
May 19, 2025, 03:26 PM UTC
Duration
1h 13m
Affected: DashboardDashboard
Timeline · 4 updates
  1. investigating May 19, 2025, 02:12 PM UTC

    We've identified an issue that is causing an increase in studio results page latency. Workflow runs execution are not being affected by this incident, only results page.

  2. identified May 19, 2025, 02:15 PM UTC

    The issue has been identified, we expect to have it resolved in the following minutes for live workflow runs.

  3. monitoring May 19, 2025, 02:21 PM UTC

    A fix has been deployed and we're monitoring the result.

  4. resolved May 19, 2025, 03:26 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 18, 2025

Dashboard check latency (US region)

Detected by Pingoru
May 18, 2025, 04:48 PM UTC
Resolved
May 18, 2025, 06:44 PM UTC
Duration
1h 55m
Affected: Dashboard
Timeline · 3 updates
  1. identified May 18, 2025, 04:48 PM UTC

    We observed some latency on displaying check update in dashboard. Customers may experience check display delay in the dashboard. We're currently working on the fix

  2. monitoring May 18, 2025, 06:16 PM UTC

    A fix was implemented, we're monitoring the result

  3. resolved May 18, 2025, 06:44 PM UTC

    Incident resolved

Read the full incident report →

Minor May 8, 2025

Deterioration in QES product

Detected by Pingoru
May 08, 2025, 04:01 PM UTC
Resolved
May 08, 2025, 04:35 PM UTC
Duration
34m
Affected: QES
Timeline · 7 updates
  1. investigating May 08, 2025, 04:01 PM UTC

    The QES product is currently down. Due to 3rd party provider. We are currently monitoring the situation as it develops with our provider

  2. investigating May 08, 2025, 04:04 PM UTC

    We are continuing to investigate this issue.

  3. identified May 08, 2025, 04:14 PM UTC

    The issue has been identified with our 3rd party provider

  4. monitoring May 08, 2025, 04:15 PM UTC

    We are monitoring our 3rd party provider as they deal with the underlying issues

  5. monitoring May 08, 2025, 04:21 PM UTC

    QES processing is starting to come back now. We are continuing to monitor the situation.

  6. monitoring May 08, 2025, 04:26 PM UTC

    QES requests are being processed again now. We continue to monitor the situation.

  7. resolved May 08, 2025, 04:35 PM UTC

    Our provider has restored full service now. QES processing back to normal.

Read the full incident report →

Minor March 31, 2025

Increased latency on check creation

Detected by Pingoru
Mar 31, 2025, 09:41 PM UTC
Resolved
Mar 31, 2025, 10:03 PM UTC
Duration
21m
Affected: Document Verification
Timeline · 4 updates
  1. investigating Mar 31, 2025, 09:41 PM UTC

    We are currently experiencing an issue that is negatively impacting latency on check completion.

  2. monitoring Mar 31, 2025, 09:43 PM UTC

    The issue has been resolved and we are monitoring the results.

  3. resolved Mar 31, 2025, 10:03 PM UTC

    This incident has been resolved. A small backlog of manual tasks will be cleared within the next 1-2 hours.

  4. postmortem Apr 09, 2025, 06:49 AM UTC

    ### Summary One of our components contributing to automatic processing for Document Reports had a spike of timeout errors from 9.05pm until 9.20pm in the EU cluster. All Document Reports created between 9:20pm and 9:40pm UTC were processed with a higher TaT by manual analysts. ### Root Causes Two faulty nodes in our production cluster temporarily slowed down the execution of a CPU intensive component. ### Timeline _9:21pm UTC: Elevated error rates for the relevant component trigger an on-call alert._ _9:28pm UTC: We identified two nodes of our cluster as culprits for slow CPU intensive executions._ _9:33pm UTC: Restart the two nodes._ _9:40pm UTC: The affected component recovers successfully._ _9:41pm UTC: Backlog of reports observed. Public incident raised to inform customers of expected time to clear._

Read the full incident report →

Minor March 8, 2025

Smart Capture Link - Service Outage

Detected by Pingoru
Mar 08, 2025, 05:13 PM UTC
Resolved
Mar 08, 2025, 07:06 PM UTC
Duration
1h 53m
Timeline · 3 updates
  1. identified Mar 08, 2025, 05:13 PM UTC

    Issue Summary The Smart Capture Link service is currently unavailable due to an expired domain (onfido.app), which caused disruptions in domain resolution. Current Actions Taken * The onfido.app domain has already been renewed * We will provide updates as soon as we have more information on restoration progress.

  2. monitoring Mar 08, 2025, 06:32 PM UTC

    While the domain renewal changes have propagated, some users may still experience intermittent issues. Next Steps * We are actively monitoring the situation

  3. resolved Mar 08, 2025, 07:06 PM UTC

    The issue affecting the Smart Capture Link due to expiration of the onfido.app has been resolved. While the issue has been resolved, we will continue to closely monitor the service to ensure full stability and address any potential lingering effects.

Read the full incident report →

Critical February 24, 2025

Report creation failure in EU and US regions

Detected by Pingoru
Feb 24, 2025, 02:36 PM UTC
Resolved
Feb 24, 2025, 02:36 PM UTC
Duration
—
Affected: APIAPIAPIDashboardDashboardDashboardDocument VerificationDocument VerificationDocument VerificationFacial SimilarityFacial SimilarityFacial SimilarityWatchlistWatchlistIdentity EnhancedIdentity EnhancedKnown facesKnown facesDevice IntelligenceKnown facesDevice IntelligenceQESDevice Intelligence
Timeline · 2 updates

Read the full incident report →

Minor February 12, 2025

Increased Flag rate for Video Reports

Detected by Pingoru
Feb 12, 2025, 07:00 PM UTC
Resolved
Feb 12, 2025, 07:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Feb 12, 2025, 05:35 PM UTC

    Between 13:10 UTC and 14:23 UTC, a majority of Live Video reports processed in all regions were incorrectly flagged for payload integrity. This was caused by a recent code changed that has been rolled back. All impacted reports were rerun within 2 hours of the incident being resolved. We apologize for the inconvenience this has caused.

Read the full incident report →