Onfido incident
Degraded performance for Facial Similarity, Known Faces, Repeat Attempts in CA
Ongoing since 02:36 PM UTC, affecting Document Verification and Facial Similarity and 1 more.
The root cause was identified and we are working on a solution for the issue
Affected components
Update timeline
- investigating Nov 12, 2026, 02:36 PM UTC
Since ~1pm UTC, we started to experience degraded performance in our search cluster for faces, affecting both Known Faces reports, and Repeat Attempts. Some processing might be suffering unexpected delays.
- investigating Nov 12, 2026, 02:57 PM UTC
We are continuing to investigate this issue.
- investigating Nov 12, 2026, 02:59 PM UTC
Facial Similarity reports, which were previously identified to also be suffering from minor delays, are back to normal functioning. We continue to investigate the underlying issue and delays in Known Faces and Repeat Attempts.
- investigating Nov 12, 2026, 03:11 PM UTC
There is an ongoing infrastructure issue and we are in discussions with our provider to resolve it
- identified Nov 12, 2026, 03:46 PM UTC
The root cause was identified and we are working on a solution for the issue
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