Onfido experienced a minor incident on June 17, 2026 affecting QES, lasting 4h 23m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 17, 2026, 04:59 AM UTC
One of our providers is still experiencing issues, resulting in higher TaT for electronic signature tasks.
- identified Jun 17, 2026, 05:30 AM UTC
Our provider is actively working on fixing the issue.
- identified Jun 17, 2026, 06:19 AM UTC
Our provider is still working on fixing the issue. We're monitoring the impact and we're making sure to keep the TaT as low as possible, considering the situation.
- identified Jun 17, 2026, 06:50 AM UTC
Our provider's error rate dropped significantly. The TaT of QES tasks is now close to the usual value.
- identified Jun 17, 2026, 08:17 AM UTC
We're working closely with our provider to find the reason of the remaining errors. The error rate contacting our provider is stable and the impact on the QES task TaT is under control.
- monitoring Jun 17, 2026, 08:48 AM UTC
Our provider was able to fix the issue and we don't get any error when contacting them. The TaT of QES tasks is back to normal. Monitoring the situation to make sure the errors don't come back.
- resolved Jun 17, 2026, 09:23 AM UTC
The QES tasks TaT is back to normal.