Onfido incident

Authorization errors in Public API

Minor Resolved View vendor source →

Onfido experienced a minor incident on September 7, 2026, lasting 12h. The incident has been resolved; the full update timeline is below.

Started
Sep 07, 2026, 02:30 AM UTC
Resolved
Sep 07, 2026, 02:30 PM UTC
Duration
12h
Detected by Pingoru
Sep 07, 2026, 02:30 AM UTC

Update timeline

  1. resolved Sep 07, 2026, 03:53 PM UTC

    Between 14:30 and 15:30 UTC, customers in the CA region experienced degraded access to the Public API. A faulty deployment in the authentication layer caused valid tokens to be incorrectly rejected, resulting in failed API requests. The issue has been fully resolved. No action is required on your end. We apologise for the disruption.