Onfido incident

QES tasks cannot be completed

Ongoing since 05:19 PM UTC, affecting QES.

monitoring Nov 12, 2026, 05:48 PM UTC

The service is operational again. Tasks which have been waiting for the issue to be fixed are now completed.

Started
Nov 12, 2026, 05:19 PM UTC
Resolved
Ongoing
Duration
● 36m
Detected by Pingoru
Nov 12, 2026, 05:19 PM UTC

Affected components

QES

Update timeline

  1. investigating Nov 12, 2026, 05:19 PM UTC

    We are investigating an issue with one of our provider, which makes the completion of QES impossible. Those will be delayed until we solve the issue.

  2. identified Nov 12, 2026, 05:29 PM UTC

    The issue is caused by an outage at one of our providers. We're monitoring their progress toward a fix.

  3. monitoring Nov 12, 2026, 05:48 PM UTC

    The service is operational again. Tasks which have been waiting for the issue to be fixed are now completed.

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