Ongoing since 05:19 PM UTC, affecting QES.
The service is operational again. Tasks which have been waiting for the issue to be fixed are now completed.
Affected components
QES
Update timeline
- investigating Nov 12, 2026, 05:19 PM UTC
We are investigating an issue with one of our provider, which makes the completion of QES impossible. Those will be delayed until we solve the issue.
- identified Nov 12, 2026, 05:29 PM UTC
The issue is caused by an outage at one of our providers. We're monitoring their progress toward a fix.
- monitoring Nov 12, 2026, 05:48 PM UTC
The service is operational again. Tasks which have been waiting for the issue to be fixed are now completed.
Your product runs on more than Onfido
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.