Onfido experienced a minor incident on July 24, 2026 affecting Identity Enhanced and Identity Enhanced, lasting 2h 49m. The incident has been resolved; the full update timeline is below.
Affected components
Identity EnhancedIdentity Enhanced
Update timeline
- investigating Jul 24, 2026, 04:18 AM UTC
Identity Enhanced is experiencing a major decrease in clear rates for applicants all other the world except UK
- identified Jul 24, 2026, 04:36 AM UTC
We are working with our third-party provider to resolve the issue and will share updates as they become available.
- identified Jul 24, 2026, 04:55 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Jul 24, 2026, 05:09 AM UTC
We are seeing our provider's service recovery and request success rates improving. We continue to monitor the situation closely.
- resolved Jul 24, 2026, 07:08 AM UTC
The provider has resolved the issue, and the service is now operating normally