Onfido incident

QES tasks cannot complete because our provider is encountering issues.

Major Resolved View vendor source →

Onfido experienced a major incident on May 9, 2026 affecting QES, lasting 36m. The incident has been resolved; the full update timeline is below.

Started
May 09, 2026, 11:27 AM UTC
Resolved
May 09, 2026, 12:03 PM UTC
Duration
36m
Detected by Pingoru
May 09, 2026, 11:27 AM UTC

Affected components

QES

Update timeline

  1. identified May 09, 2026, 11:27 AM UTC

    We cannot complete QES tasks because our electronic signature provider is encountering issues.

  2. identified May 09, 2026, 11:27 AM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring May 09, 2026, 11:32 AM UTC

    Our provider fixed the issue. QES tasks are completing now. Tasks started during the incident were resumed.

  4. resolved May 09, 2026, 12:03 PM UTC

    The service is operational, no error where detected after the fix.