Nuance Diagnostic Cloud Solutions incident

PowerShare - Push to PACS Delays

Minor Resolved View vendor source →

Nuance Diagnostic Cloud Solutions experienced a minor incident on July 22, 2025 affecting PowerShare Platform and Precision Imaging Network, lasting 3h 3m. The incident has been resolved; the full update timeline is below.

Started
Jul 22, 2025, 03:22 PM UTC
Resolved
Jul 22, 2025, 06:26 PM UTC
Duration
3h 3m
Detected by Pingoru
Jul 22, 2025, 03:22 PM UTC

Affected components

PowerShare PlatformPrecision Imaging Network

Update timeline

  1. identified Jul 22, 2025, 03:22 PM UTC

    Issue: We are investigating service issues on the PowerShare network. Platform: PowerShare Network - (https://www1.nuancepowershare.com) Behavior: Users may experience any of the following: + Delays when pushing images to PACS Images: Users are encouraged to wait on re-pushing images to PACS as we are processing through a backlog of pushed images.

  2. monitoring Jul 22, 2025, 04:06 PM UTC

    B>Issue: We are investigating service issues on the PowerShare network. Platform: PowerShare Network - (https://www1.nuancepowershare.com) Behavior: We have identified an issue and are increasing resources. Images: If you are still encountering issues, please restart your Accelerator Gateway (AGW)

  3. resolved Jul 22, 2025, 06:26 PM UTC

    Platform: PowerShare Network - (https://www1.nuancepowershare.com) Status Resolved: If you are still experiencing issues, please reboot your Accelerator AGW. Contact PowerShare support if this does not resolve the problem.