Nuance Diagnostic Cloud Solutions incident
PowerShare Website/Web Application Password Reset/Set Issues
Resolved after 2 hours 30 minutes, affecting PowerShare Platform, on May 21, 2026.
Password/Login issues resolved. Users are encouraged to repeat the password reset process for any failed user creations / password resets.
Affected components
Update timeline
- investigating May 21, 2026, 04:04 PM UTC
Issue: We are investigating service issues on the PowerShare network. Platform: PowerShare Network - (https://www1.nuancepowershare.com) Behavior: Users may experience any of the following intermittently: + Problems setting passwords for user accounts in PowerShare - Existing users may not be able to reset their passwords - New users may not be able to set their initial passwords
- identified May 21, 2026, 05:11 PM UTC
The issue has been identified and a fix is being implemented.
- resolved May 21, 2026, 06:35 PM UTC
Password/Login issues resolved. Users are encouraged to repeat the password reset process for any failed user creations / password resets.
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