Nuance Diagnostic Cloud Solutions incident
PowerShare - Push to PACS and Upload Delays
Nuance Diagnostic Cloud Solutions experienced a minor incident on April 24, 2026 affecting PowerShare Platform, lasting 1d 2h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 24, 2026, 03:23 PM UTC
Issue: We are investigating service issues on the PowerShare network. Platform: PowerShare Network - (https://www1.nuancepowershare.com) Behavior: Users may experience any of the following: + Delays when pushing images to PACS + Delays when uploading images to PowerShare + Delays when editing/reconciling/nominating images in PowerShare Images: Users are encouraged to wait on re-pushing images as we are processing through a backlog.
- identified Apr 24, 2026, 04:02 PM UTC
The issue has been identified and a fix is being implemented.
- identified Apr 24, 2026, 04:04 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Apr 24, 2026, 07:22 PM UTC
The issue impacting PowerShare image sharing has been resolved. Missing studies or studies with missing images should be re-pushed. Thank you for your patience while we worked to resolve this issue.
- investigating Apr 24, 2026, 08:39 PM UTC
We are investigating reports of 502 errors affecting the PowerShare web application. This should not impact study upload or download times. We appreciate your patience as we work to address this issue.
- resolved Apr 27, 2026, 05:54 PM UTC
This incident has been resolved.