Nuance Diagnostic Cloud Solutions incident
Service Disruption: Technical Support Phone Line
Resolved after 1 day, affecting United States and United States and 1 more, on August 12, 2026.
We are continuing work to restore functionality to our Technical Support phone system (800-833-7776) and may be unable to receive inbound calls. While we work to restore services please submit cases via the Community Portal (https://nuance.my.site.com/NuanceHealthcareSupport/s/) Thank you for your patience while we work to resolve this as quickly as possible.
Affected components
Update timeline
- identified Aug 12, 2026, 06:47 PM UTC
We are currently experiencing an issue with our Technical Support phone system (800-833-7776) and may be unable to receive inbound calls. While we work to restore services please submit cases via the Community Portal (https://nuance.my.site.com/NuanceHealthcareSupport/s/) Thank you for your patience while we work to resolve this as quickly as possible.
- identified Aug 13, 2026, 12:51 PM UTC
We are continuing work to restore functionality to our Technical Support phone system (800-833-7776) and may be unable to receive inbound calls. While we work to restore services please submit cases via the Community Portal (https://nuance.my.site.com/NuanceHealthcareSupport/s/) Thank you for your patience while we work to resolve this as quickly as possible.
- resolved Aug 13, 2026, 07:37 PM UTC
This incident has been resolved.
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