Nuance Diagnostic Cloud Solutions incident
PowerShare - Widespread Impact
Resolved after 24 minutes, affecting PowerShare Platform, on September 28, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Sep 28, 2026, 04:34 PM UTC
Issue: We are investigating service issues on the PowerShare network. Platform: PowerShare Network - (https://www1.nuancepowershare.com) Behavior: Users may experience any of the following: + Delays when uploading images to PowerShare + Delays when pushing images to PACS + Problems reconciling/editing images on PowerShare + Problems nominating images on PowerShare + Problems viewing images on PowerShare + Problems accessing PowerShare website Images: Users are encouraged to wait on re-sending images to PowerShare or pushing studies to PACS as we are processing through a backlog of send requests.
- identified Sep 28, 2026, 04:46 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 28, 2026, 04:51 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 28, 2026, 04:58 PM UTC
This incident has been resolved.
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