Nuance Diagnostic Cloud Solutions incident
Support phone system outage
Resolved after 1 day 18 hours, affecting PowerShare Platform and Precision Imaging Network, on August 12, 2026.
Call volume is beginning to reach our Technical Support team successfully. We will continue to closely monitor service and provide additional updates as needed.
Affected components
Update timeline
- monitoring Aug 12, 2026, 06:53 PM UTC
We are currently experiencing an issue with our Technical Support phone system and may be unable to receive inbound calls. While we work to restore service, please use one of the alternative methods to open a support case: We apologize for the inconvenience and are actively working to restore phone service as quickly as possible. Behavior: Users may experience any of the following: + Problems calling support: (800) 833-7776 - Users may receive a notification when calling support "Your call cannot be completed as dialed." Contacting support: Support cases may still be opened via email and via the support portal.
- monitoring Aug 13, 2026, 05:51 PM UTC
Call volume is beginning to reach our Technical Support team successfully. We will continue to closely monitor service and provide additional updates as needed.
- resolved Aug 14, 2026, 01:46 PM UTC
This incident has been resolved.
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