Is Nuance Diagnostic Cloud Solutions down?

Issue: We are investigating service issues on the PowerShare network. Platform: PowerShare Network - (https://www1.nuancepowershare.com) Behavior: Users may experience any of the following intermittently: + Problems setting passwords for user accounts in PowerShare - Existing users may not be able to reset their passwords - New users may not be able to set their initial passwords

The issue has been identified and a fix is being implemented.

Password/Login issues resolved. Users are encouraged to repeat the password reset process for any failed user creations / password resets.

Issue: We are investigating service issues on the PowerShare network. Platform: PowerShare Network - (https://www1.nuancepowershare.com) Behavior: Users may experience any of the following: + Study copy delays - Copying shared to mine studies will take longer than normal to complete. Images: Normal DICOM image processing is not impacted. Images may be still be uploaded/pushed-to-PACS/viewed in our advanced viewer normally without delays.

This incident has been resolved.

The Precision Imaging Network is currently experiencing issues. We know this is frustrating and we’re working to resolve this as soon as possible. We have escalated this to our engineering team, and will provide an update as soon as more information becomes available.

We are continuing to investigate this issue.

The issue has been identified and a fix is being implemented.

The issue impacting Precision Imaging Network has been resolved.  Studies that were previously pushed from 0830 ET to 1500 ET that did not process and still require AI results will need to be re-pushed. Thank you for your patience while we worked to resolve this issue.

We are continuing to monitor for any further issues.

We are continuing to monitor for any further issues.

We are continuing to monitor for any further issues.

We are continuing to monitor for any further issues.

This incident has been resolved.

Issue: We are investigating service issues on the PowerShare network. Platform: PowerShare Network - (https://www1.nuancepowershare.com) Behavior: Users may experience any of the following: + Delays when pushing images to PACS + Delays when uploading images to PowerShare + Delays when editing/reconciling/nominating images in PowerShare Images: Users are encouraged to wait on re-pushing images as we are processing through a backlog.

The issue has been identified and a fix is being implemented.

We are continuing to work on a fix for this issue.

The issue impacting PowerShare image sharing has been resolved. Missing studies or studies with missing images should be re-pushed. Thank you for your patience while we worked to resolve this issue.

We are investigating reports of 502 errors affecting the PowerShare web application. This should not impact study upload or download times. We appreciate your patience as we work to address this issue.

This incident has been resolved.

We are currently experiencing an issue that may impact Cloud Speech availability for PowerScribe One. Thank you for your patience while we work to restore service as quickly as possible.

Cloud Speech should now be available for PowerScribe One. Thank you for your patience while we continue to monitor.

We are continuing to monitor for any further issues.

We are continuing to monitor for any further issues.

Due to intermittent connectivity issues, Microsoft has temporarily redirected some speech operations from the primary server to a secondary server on April 24, 2026 at 8:55 AM EDT to restore service availability. As a result, audio playback will be affected during this period in the following ways: - Audio created before the switchover will not be accessible while speech operations are running on the secondary server. Access to this audio will be restored once normal operations resume. For example, editors will be unable to play back audio for drafts created before the switchover during this time. - Audio created while speech operations are running on the secondary server will not be available after operations return to the primary server. For example, editors will not be able to access audio playback for drafts created during this period once normal operations resume. All other application functionality remains available. Speech operations will be switched back to the primary server outside normal business hours. A separate maintenance notice will be provided prior to this switch back. Thank you for your patience while we work to restore normal service as quickly as possible.

Speech operations have successfully been directed back to the primary server. Thank you for your patience while we restored normal operation.