Nuance Diagnostic Cloud Solutions incident

PowerShare Auto Order Generation (AOG) Issues

Major Resolved View vendor source →

Nuance Diagnostic Cloud Solutions experienced a major incident on August 25, 2025 affecting PowerShare Platform, lasting 36m. The incident has been resolved; the full update timeline is below.

Started
Aug 25, 2025, 02:01 PM UTC
Resolved
Aug 25, 2025, 02:38 PM UTC
Duration
36m
Detected by Pingoru
Aug 25, 2025, 02:01 PM UTC

Affected components

PowerShare Platform

Update timeline

  1. monitoring Aug 25, 2025, 02:01 PM UTC

    Issue: We are investigating service issues on the PowerShare network. Platform: PowerShare Network - (https://www1.nuancepowershare.com) Behavior: Users may experience any of the following: + Studies not routing through Auto Order Generation (AOG) workflow to PACS - Studies queue'd on local AOG worklist with a blank status Images: Users are encouraged to wait on re-pushing studies as the studies will queue and resume/post after the remediation is completed on the back end.

  2. resolved Aug 25, 2025, 02:38 PM UTC

    Issues resolved. Clients should not need to resubmit any studies that were sent this morning during the maintenance period. They should post/reconcile as expected.