Nuance Diagnostic Cloud Solutions Outage History

Started Oct 13, 2026, 07:39 PM UTC· resolved Oct 13, 2026, 08:22 PM UTC

1. identified Oct 13, 2026, 07:39 PM UTC

   Issue: We are investigating service issues on the PowerShare network. Platform: PowerShare Network - (https://www1.nuancepowershare.com) Behavior: Users may experience any of the following: + Delays when uploading images to PowerShare - Impacting File Upload Tool(s) - Impacting Accelerator Gateway (AGW) Images: Users are encouraged to wait on re-pushing images as we are processing through a backlog.

2. monitoring Oct 13, 2026, 08:13 PM UTC

   the issue is resolved we are waiting for verification that the system is back to normal.

3. resolved Oct 13, 2026, 08:22 PM UTC

   The delays have been resolved.

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Started Oct 08, 2026, 12:59 PM UTC· resolved Oct 08, 2026, 01:32 PM UTC

1. identified Oct 08, 2026, 12:59 PM UTC

   Issue: We are investigating service issues on the PowerShare network. Platform: PowerShare Network - (https://www1.nuancepowershare.com) Behavior: Users may experience any of the following: + Problems accessing messages in the PowerShare messages page Images: Upload/downloads are not impacted by this issue.

2. monitoring Oct 08, 2026, 01:06 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Oct 08, 2026, 01:32 PM UTC

   This incident has been resolved.

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Started Sep 28, 2026, 04:34 PM UTC· resolved Sep 28, 2026, 04:58 PM UTC

1. investigating Sep 28, 2026, 04:34 PM UTC

   Issue: We are investigating service issues on the PowerShare network. Platform: PowerShare Network - (https://www1.nuancepowershare.com) Behavior: Users may experience any of the following: + Delays when uploading images to PowerShare + Delays when pushing images to PACS + Problems reconciling/editing images on PowerShare + Problems nominating images on PowerShare + Problems viewing images on PowerShare + Problems accessing PowerShare website Images: Users are encouraged to wait on re-sending images to PowerShare or pushing studies to PACS as we are processing through a backlog of send requests.

2. identified Sep 28, 2026, 04:46 PM UTC

   The issue has been identified and a fix is being implemented.

3. monitoring Sep 28, 2026, 04:51 PM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Sep 28, 2026, 04:58 PM UTC

   This incident has been resolved.

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Started Sep 24, 2026, 12:24 PM UTC· resolved Sep 24, 2026, 01:04 PM UTC

1. identified Sep 24, 2026, 12:24 PM UTC

   Maintenance window for eUnity upgrade extended Expected Impact During the maintenance window, eUnity may be unavailable for a period of approximately 15 to 30 minutes. We recommend avoiding critical workflows in eUnity during this time whenever possible. This upgrade is intended to ensure continued platform stability and access to the latest eUnity enhancements. What Action Do I Need to Take? No action is required at this time. Please share this notice with any users who may be affected by the maintenance window.

2. monitoring Sep 24, 2026, 12:54 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Sep 24, 2026, 01:04 PM UTC

   This incident has been resolved.

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Started Sep 21, 2026, 08:38 PM UTC· resolved Sep 22, 2026, 02:15 AM UTC

1. identified Sep 21, 2026, 08:38 PM UTC

   Issue: We are investigating service issues on the PowerShare network. Platform: PowerShare Network - (https://www1.nuancepowershare.com) Behavior: Users may experience any of the following: + Delays when pushing images to PACS Images: Users are encouraged to wait on re-pushing images to PACS as we are processing through a backlog of pushed images.

2. monitoring Sep 21, 2026, 09:30 PM UTC

   Processing queue has cleared; Infrastructure team will continue to monitor performance for next several days. We sincerely apologize for the inconvenience, and appreciate your patience

3. resolved Sep 22, 2026, 02:15 AM UTC

   This incident has been resolved.

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Started Sep 09, 2026, 12:55 PM UTC· resolved Sep 09, 2026, 01:09 PM UTC

1. investigating Sep 09, 2026, 12:55 PM UTC

   The Riverain CT AI service is currently experiencing technical issues within the Precision Imaging Network (PIN). Our team is actively working with the vendor to identify the cause and restore normal functionality as quickly as possible. We will provide updates on this status page as more information becomes available.

2. resolved Sep 09, 2026, 01:09 PM UTC

   The issue affecting the Riverain CT AI service on the Precision Imaging Network has been resolved. Service has been restored and processing is operating normally. We will continue to monitor the environment to ensure stability. Thank you for your patience while we worked with the vendor to address this issue.

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Started Aug 18, 2026, 02:38 PM UTC· resolved Aug 18, 2026, 04:50 PM UTC

1. investigating Aug 18, 2026, 02:38 PM UTC

   Issue: We are investigating service issues on the PowerShare network. Platform: PowerShare Network - (https://www1.nuancepowershare.com) Behavior: Users may experience any of the following: + Delays for studies pushed into the Auto Order Generation (AOG) workflow - Study status not changing (stuck in blank or posted status) - Studies not routing through workflow. Images: Users are encouraged to wait on re-pushing images to their AOG workflow as we are processing through a backlog.

2. monitoring Aug 18, 2026, 04:17 PM UTC

   A fix has been deployed and we are validating.

3. resolved Aug 18, 2026, 04:50 PM UTC

   AOG issues resolved.

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Started Aug 12, 2026, 06:53 PM UTC· resolved Aug 14, 2026, 01:46 PM UTC

1. monitoring Aug 12, 2026, 06:53 PM UTC

   We are currently experiencing an issue with our Technical Support phone system and may be unable to receive inbound calls. While we work to restore service, please use one of the alternative methods to open a support case: We apologize for the inconvenience and are actively working to restore phone service as quickly as possible. Behavior: Users may experience any of the following: + Problems calling support: (800) 833-7776 - Users may receive a notification when calling support "Your call cannot be completed as dialed." Contacting support: Support cases may still be opened via email and via the support portal.

2. monitoring Aug 13, 2026, 05:51 PM UTC

   Call volume is beginning to reach our Technical Support team successfully. We will continue to closely monitor service and provide additional updates as needed.

3. resolved Aug 14, 2026, 01:46 PM UTC

   This incident has been resolved.

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Started Aug 12, 2026, 06:47 PM UTC· resolved Aug 13, 2026, 07:37 PM UTC

1. identified Aug 12, 2026, 06:47 PM UTC

   We are currently experiencing an issue with our Technical Support phone system (800-833-7776) and may be unable to receive inbound calls. While we work to restore services please submit cases via the Community Portal (https://nuance.my.site.com/NuanceHealthcareSupport/s/) Thank you for your patience while we work to resolve this as quickly as possible.

2. identified Aug 13, 2026, 12:51 PM UTC

   We are continuing work to restore functionality to our Technical Support phone system (800-833-7776) and may be unable to receive inbound calls. While we work to restore services please submit cases via the Community Portal (https://nuance.my.site.com/NuanceHealthcareSupport/s/) Thank you for your patience while we work to resolve this as quickly as possible.

3. resolved Aug 13, 2026, 07:37 PM UTC

   This incident has been resolved.

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Started Jul 28, 2026, 10:27 PM UTC· resolved Jul 28, 2026, 10:57 PM UTC

1. monitoring Jul 28, 2026, 10:27 PM UTC

   Issue: We are investigating service issues on the PowerShare network. Platform: PowerShare Network - (https://www1.nuancepowershare.com) Behavior: Users may experience any of the following: + Delays when uploading images to PowerShare + Delays when pushing images to PACS + Problems reconciling/editing images on PowerShare + Problems nominating images on PowerShare + Problems viewing images on PowerShare + Problems accessing PowerShare website Images: Users are encouraged to wait on re-sending images to PowerShare or pushing studies to PACS as we are processing through a backlog of send requests.

2. resolved Jul 28, 2026, 10:57 PM UTC

   This incident has been resolved.

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Started Jul 15, 2026, 12:21 PM UTC· resolved Jul 15, 2026, 08:00 PM UTC

1. monitoring Jul 15, 2026, 12:45 PM UTC

   Issue: We are investigating service issues on the PowerShare network. Platform: PowerShare Network - (https://www1.nuancepowershare.com) Behavior: Users may experience any of the following: + Delays attaching HL7 reports to uploaded images Images: These delays will not impact upload/download times for images.

2. monitoring Jul 15, 2026, 04:22 PM UTC

   Impact has spread to other workflows - status page updated to reflect current impact.

3. monitoring Jul 15, 2026, 06:07 PM UTC

   Impact now isolated to delays attaching reports to images. Other workflows are no longer impacted, queues are caught up, processing times are back within normal expectations.

4. resolved Jul 16, 2026, 05:27 AM UTC

   This incident has been resolved.

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Started Jul 07, 2026, 07:40 PM UTC· resolved Jul 07, 2026, 11:04 PM UTC

1. identified Jul 07, 2026, 07:40 PM UTC

   We are currently investigating reports of intermittent errors affecting Smart Impression users. Our team is actively working to identify the cause and will provide updates as more information becomes available. Thank you for your patience.

2. identified Jul 07, 2026, 08:17 PM UTC

   We are continuing to investigate reports of errors impacting Smart Impression workflows. Our team is actively working to restore normal functionality. Please continue to check the Statuspage for updates.

3. identified Jul 07, 2026, 09:46 PM UTC

   Our investigation remains ongoing. Engineering teams continue to work toward restoring normal functionality for Smart Impression.

4. resolved Jul 07, 2026, 11:04 PM UTC

   As an update to our previous communications regarding the PowerScribe Smart Impression workflow disruption, service has been restored. Our engineering teams will continue to monitor.

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Started Jun 23, 2026, 04:55 PM UTC· resolved Jun 23, 2026, 05:12 PM UTC

1. identified Jun 23, 2026, 04:55 PM UTC

   We are currently experiencing an issue affecting mPower Cloud. As a result, customers may be unable to access or use the platform at this time. Our engineering team has identified the service disruption and is actively working to restore service as quickly as possible.

2. resolved Jun 23, 2026, 05:12 PM UTC

   mPower Cloud is fully operational. If there are any further issues, please contact Support.

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Started Jun 17, 2026, 12:43 PM UTC· resolved Jun 17, 2026, 01:30 PM UTC

1. monitoring Jun 17, 2026, 12:43 PM UTC

   Issue: We are investigating service issues on the PowerShare network. Platform: PowerShare Network - (https://www1.nuancepowershare.com) Behavior: Users may experience any of the following: + Delays attaching reports to studies in PowerShare Images: Image uploads/downloads are not impacted by this issue.

2. resolved Jun 17, 2026, 01:30 PM UTC

   The backlog has been cleared, and reports are now processing within normal expectations.

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Started May 21, 2026, 04:04 PM UTC· resolved May 21, 2026, 06:35 PM UTC

1. investigating May 21, 2026, 04:04 PM UTC

   Issue: We are investigating service issues on the PowerShare network. Platform: PowerShare Network - (https://www1.nuancepowershare.com) Behavior: Users may experience any of the following intermittently: + Problems setting passwords for user accounts in PowerShare - Existing users may not be able to reset their passwords - New users may not be able to set their initial passwords

2. identified May 21, 2026, 05:11 PM UTC

   The issue has been identified and a fix is being implemented.

3. resolved May 21, 2026, 06:35 PM UTC

   Password/Login issues resolved. Users are encouraged to repeat the password reset process for any failed user creations / password resets.

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Started May 08, 2026, 06:54 PM UTC· resolved May 08, 2026, 09:14 PM UTC

1. identified May 08, 2026, 06:54 PM UTC

   Issue: We are investigating service issues on the PowerShare network. Platform: PowerShare Network - (https://www1.nuancepowershare.com) Behavior: Users may experience any of the following: + Study copy delays - Copying shared to mine studies will take longer than normal to complete. Images: Normal DICOM image processing is not impacted. Images may be still be uploaded/pushed-to-PACS/viewed in our advanced viewer normally without delays.

2. resolved May 08, 2026, 09:14 PM UTC

   This incident has been resolved.

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Started Apr 24, 2026, 03:23 PM UTC· resolved Apr 25, 2026, 06:00 PM UTC

1. investigating Apr 24, 2026, 03:23 PM UTC

   Issue: We are investigating service issues on the PowerShare network. Platform: PowerShare Network - (https://www1.nuancepowershare.com) Behavior: Users may experience any of the following: + Delays when pushing images to PACS + Delays when uploading images to PowerShare + Delays when editing/reconciling/nominating images in PowerShare Images: Users are encouraged to wait on re-pushing images as we are processing through a backlog.

2. identified Apr 24, 2026, 04:02 PM UTC

   The issue has been identified and a fix is being implemented.

3. identified Apr 24, 2026, 04:04 PM UTC

   We are continuing to work on a fix for this issue.

4. monitoring Apr 24, 2026, 07:22 PM UTC

   The issue impacting PowerShare image sharing has been resolved. Missing studies or studies with missing images should be re-pushed. Thank you for your patience while we worked to resolve this issue.

5. investigating Apr 24, 2026, 08:39 PM UTC

   We are investigating reports of 502 errors affecting the PowerShare web application. This should not impact study upload or download times. We appreciate your patience as we work to address this issue.

6. resolved Apr 27, 2026, 05:54 PM UTC

   This incident has been resolved.

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Started Apr 24, 2026, 12:38 PM UTC· resolved Apr 27, 2026, 12:03 PM UTC

1. investigating Apr 24, 2026, 12:38 PM UTC

   We are currently experiencing an issue that may impact Cloud Speech availability for PowerScribe One. Thank you for your patience while we work to restore service as quickly as possible.

2. monitoring Apr 24, 2026, 01:04 PM UTC

   Cloud Speech should now be available for PowerScribe One. Thank you for your patience while we continue to monitor.

3. monitoring Apr 24, 2026, 01:13 PM UTC

   We are continuing to monitor for any further issues.

4. monitoring Apr 24, 2026, 02:38 PM UTC

   We are continuing to monitor for any further issues.

5. monitoring Apr 24, 2026, 02:38 PM UTC

   Due to intermittent connectivity issues, Microsoft has temporarily redirected some speech operations from the primary server to a secondary server on April 24, 2026 at 8:55 AM EDT to restore service availability. As a result, audio playback will be affected during this period in the following ways: - Audio created before the switchover will not be accessible while speech operations are running on the secondary server. Access to this audio will be restored once normal operations resume. For example, editors will be unable to play back audio for drafts created before the switchover during this time. - Audio created while speech operations are running on the secondary server will not be available after operations return to the primary server. For example, editors will not be able to access audio playback for drafts created during this period once normal operations resume. All other application functionality remains available. Speech operations will be switched back to the primary server outside normal business hours. A separate maintenance notice will be provided prior to this switch back. Thank you for your patience while we work to restore normal service as quickly as possible.

6. resolved Apr 27, 2026, 12:03 PM UTC

   Speech operations have successfully been directed back to the primary server. Thank you for your patience while we restored normal operation.

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Started Apr 05, 2026, 05:52 AM UTC· resolved Apr 05, 2026, 06:17 AM UTC

1. investigating Apr 05, 2026, 05:52 AM UTC

   Issue: We are investigating service issues on the PowerShare network. Platform: PowerShare Network - (https://www1.nuancepowershare.com) Behavior: Users may experience any of the following: + Delays when pushing images to PACS Images: Users are encouraged to wait on re-pushing images to PACS as we are processing through a backlog of pushed images.

2. resolved Apr 05, 2026, 06:17 AM UTC

   This incident has been resolved.

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Started Mar 31, 2026, 01:53 PM UTC· resolved Mar 31, 2026, 05:15 PM UTC

1. investigating Mar 31, 2026, 01:53 PM UTC

   We are investigating an issue where some mPower Cloud users may receive a server error when attempting to login. We will provide updates as soon as possible and appreciate your patience.

2. identified Mar 31, 2026, 02:32 PM UTC

   We are continuing to investigate reports where mPower Cloud users may experience server errors upon login. We will provide updates as soon as possible and appreciate your patience.

3. identified Mar 31, 2026, 02:56 PM UTC

   We are continuing to investigate reports where mPower Cloud users may experience server errors upon login and mPower crawls may be paused temporarily and downstream systems may not receive updated data. We will provide updates as soon as possible and appreciate your patience.

4. monitoring Mar 31, 2026, 04:46 PM UTC

   A fix has been implemented, and we are continuing to monitor.

5. resolved Mar 31, 2026, 05:15 PM UTC

   mPower Cloud service has now been fully restored. Thank you for your patience while we worked to resolve this issue

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Started Mar 23, 2026, 05:24 PM UTC· resolved Mar 25, 2026, 01:15 PM UTC

1. investigating Mar 23, 2026, 05:24 PM UTC

   Issue: We are investigating service issues with PowerScribe One. Platform: PowerScribe One Cloud Speech - US Region Behavior: Users may experience any of the following: Delay in dictation during reporting or increased connectivity error messages.

2. monitoring Mar 23, 2026, 06:30 PM UTC

   Speech recognition performance remains stable, and we continue to monitor the situation. Please contact technical support at 1-800-833-7776 if you are experiencing speech recognition performance issues or need assistance.

3. resolved Mar 25, 2026, 01:15 PM UTC

   This incident has been resolved.

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Started Dec 30, 2025, 02:08 PM UTC· resolved Dec 30, 2025, 04:00 PM UTC

1. investigating Dec 30, 2025, 02:08 PM UTC

   We are currently investigating reports of errors when accessing PowerScribe One Essentials. Thank you for your patience while we work to resolve this as quickly as possible.

2. monitoring Dec 30, 2025, 03:04 PM UTC

   PowerScribe One Essentials services are showing signs of recovery, and our team continues to closely monitor their performance.

3. resolved Dec 30, 2025, 04:00 PM UTC

   PowerScribe One Essentials services have fully recovered, and the issue has now been resolved. Our team will continue to monitor performance to ensure stability. Thank you for your patience and understanding.

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Started Nov 05, 2025, 08:18 PM UTC· resolved Nov 05, 2025, 09:11 PM UTC

1. monitoring Nov 05, 2025, 08:18 PM UTC

   Issue: We are investigating service issues on the PowerShare network. Platform: PowerShare Auto Order Generation Behavior: Users may experience any of the following intermittently: + Delays reconciling studies through the Auto Order Generation (AOG) workflow. - Studies stuck on posted status in local UltraGateway web worklist(s)

2. resolved Nov 05, 2025, 09:11 PM UTC

   Issues resolved.

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Started Nov 04, 2025, 01:21 PM UTC· resolved Nov 04, 2025, 01:30 PM UTC

1. monitoring Nov 04, 2025, 01:21 PM UTC

   Issue: We are investigating service issues on the PowerShare network. Platform: PowerShare Network - (https://www1.nuancepowershare.com) Behavior: Users may experience any of the following intermittently: + Problems launching eUnity viewer - 502 Bad Gateway error

2. resolved Nov 04, 2025, 01:30 PM UTC

   Viewer issues resolved.

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Started Oct 29, 2025, 06:44 PM UTC· resolved Oct 30, 2025, 01:17 AM UTC

1. investigating Oct 29, 2025, 06:44 PM UTC

   Microsoft is experiencing an Azure Front Door outage and is actively investigating the issue with the highest priority. This issue is impacting PowerShare multi-factor SMS messages and email services (including patient invitations) An additional notification will follow as details become available. Thank you for your patience and continued partnership.

2. investigating Oct 29, 2025, 07:29 PM UTC

   Microsoft is experiencing an Azure Front Door outage. Please visit the Azure Status Page for updated information https://azure.status.microsoft/en-us/status for more information. Microsoft is actively working to mitigate the issue with the highest priority. This issue is impacting PowerShare multi-factor SMS messages and email services (including patient invitations) An additional notification will follow as details become available. Thank you for your patience and continued partnership.

3. identified Oct 29, 2025, 08:57 PM UTC

   Update - Microsoft is in the process of mitigating the issue impacting Azure Front Door. Remediation steps have been initiated and deployed, with initial signs of recovery being observed. Full recovery will take some time. Please visit the Azure Status page for more information at https://azure.status.microsoft/en-us/status. This issue continues to affect PowerShare product. Thank you for your patience and continued partnership.

4. monitoring Oct 29, 2025, 11:50 PM UTC

   Microsoft has mitigated the issue affecting Azure Front Door. Remediation steps have been deployed, and continue to progress well with continuous signs of recovery with the majority of our services fully recovered. For additional updates on the Azure Front Door recovery progress, visit the https://status.azure.com. We have also seen a significant improvement in the impact to our PowerShare product offering, though we continue to monitor until full recovery is complete. We will provide further update once all services have been fully recovered. Thank you for your patience and continued partnership.

5. resolved Oct 30, 2025, 01:17 AM UTC

   Microsoft teams have successfully resolved the issue impacting Azure Front Door. All services have fully recovered and are functioning at normal levels. Users of PowerShare can now access their application without disruption. Thank you for your patience and continued partnership.

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