Netskope incident

Service Impact to SJC1 Data Center.

Critical Resolved View vendor source →

Netskope experienced a critical incident on July 1, 2025 affecting SJC1 — San Jose, United States, lasting 2h 16m. The incident has been resolved; the full update timeline is below.

Started
Jul 01, 2025, 07:44 AM UTC
Resolved
Jul 01, 2025, 10:00 AM UTC
Duration
2h 16m
Detected by Pingoru
Jul 01, 2025, 07:44 AM UTC

Affected components

SJC1 — San Jose, United States

Update timeline

  1. investigating Jul 01, 2025, 07:44 AM UTC

    We are currently investigating this issue.

  2. resolved Jul 01, 2025, 07:44 AM UTC

    We are investigating a service impacting incident at the SJC1 datacenter(s) for the following service(s) Incident Management System. Full details can be found on the support portal.

  3. monitoring Jul 01, 2025, 08:31 AM UTC

    The issue has been mitigated, we are continuing to monitor the results.

  4. resolved Jul 01, 2025, 10:00 AM UTC

    The incident has been resolved