Resolved after 4 days 17 hours, affecting BOS1 — Boston, United States and DFW3 — Dallas, United States and 1 more, on September 2, 2026.
Netskope has received confirmation from the ISP that all repairs have been completed and we are now performing testing internally. Please see the support portal for more information.
Affected components
Update timeline
- investigating Sep 02, 2026, 02:27 PM UTC
We are currently investigating this issue.
- resolved Sep 02, 2026, 02:27 PM UTC
We are investigating a service impacting incident at multiple datacenter(s) for the following service(s) Netskope Client, Core Services. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.
- resolved Sep 03, 2026, 12:11 AM UTC
We are still awaiting a progress update from Cogent regarding the ongoing fiber cut repairs. At this time, they have not provided an estimated time for full restoration (ETA). Netskope continues to closely monitor network performance across the affected POPs, and we will issue another update as soon as Cogent shares new details.
- resolved Sep 03, 2026, 02:46 AM UTC
We continue to await further details from the ISP regarding the progress of the ongoing fiber cut repairs. An estimated time for full restoration has not yet been provided. Netskope remains actively monitoring network performance across the affected POPs and will continue to share updates as additional information or new developments become available.
- resolved Sep 03, 2026, 02:36 PM UTC
Netskope continues to monitor for updates from the ISP on the status of their repairs. No ETA is available at this time.
- resolved Sep 03, 2026, 08:32 PM UTC
Netskope has received a status update from the ISP that repairs have completed at one of two sites. Please see the support portal for more details.
- resolved Sep 04, 2026, 04:48 AM UTC
Netskope continues to work with the service providers on the ongoing repairs. The first fiber issue has been cleared; however, the vendor has still reported some degradation on both fibers. For the second fiber issue, the provider has started the repair work and the replacement fiber is on its way. At this time, there is no confirmed ETA for full restoration.
- resolved Sep 04, 2026, 09:42 PM UTC
Netskope has received confirmation from the ISP that all repairs have been completed and we are now performing testing internally. Please see the support portal for more information.
- resolved Sep 07, 2026, 08:00 AM UTC
The incident has been resolved.
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