Service Impact to TLV1 Data Center.

Update timeline

1. investigating Aug 23, 2026, 01:23 PM UTC

   We are currently investigating this issue.

2. resolved Aug 23, 2026, 01:23 PM UTC

   We are investigating a service impacting incident at the TLV1 datacenter(s) for the following service(s) NPA Gateway, NPA Stitcher, Private Access, Secure Web Gateway. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.

3. monitoring Aug 23, 2026, 01:35 PM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Aug 23, 2026, 02:20 PM UTC

   Netskope continues observing stable performance with no further disruptions. Our investigation indicates that the issue is tied to a local Internet Service Provider (ISP). We are actively working with them to resolve the underlying connectivity issue and restore full functionality before reintroducing the affected data center to our standard routing rotation.

5. resolved Aug 23, 2026, 03:04 PM UTC

   ​The local ISP has confirmed that the underlying connectivity issue is resolved. Netskope is currently monitoring the environment to validate this fix. Once we verify sustained stability, we will safely reintroduce the affected data center into our standard routing rotation.

6. resolved Aug 23, 2026, 04:09 PM UTC

   The root cause of this disruption has been identified as a fiber cut on the local ISP's network. Following their physical repairs, Netskope is now in the process of returning the affected data center to our standard routing rotation. Our engineering teams are actively conducting connectivity tests to validate performance and ensure a seamless transition for end-user traffic.

7. monitoring Aug 23, 2026, 04:38 PM UTC

   The issue has been mitigated, we are continuing to monitor the results.

8. resolved Aug 23, 2026, 05:29 PM UTC

   The incident has been resolved.