Resolved after 1 hour 50 minutes, affecting AM2 — Amsterdam, Netherlands and FR4 — Frankfurt, Germany, on August 19, 2026.
Services in FR4 have been restored and AM2 still in the recovery process. We are conducting additional validations across the environment and will notify you once we confirm the issue is completely mitigated.
Affected components
Update timeline
- investigating Aug 19, 2026, 11:40 PM UTC
We are currently investigating this issue.
- resolved Aug 19, 2026, 11:40 PM UTC
We are investigating a service impacting incident at the AM2, FR4 datacenter(s) for the following service(s) Core Services, Incident Management System, Management Console WebUI. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.
- resolved Aug 20, 2026, 12:15 AM UTC
Netskope is actively working to bring the remaining services back online. The recovery process is progressing steadily, and we will communicate further updates as soon as more details become available.
- resolved Aug 20, 2026, 01:22 AM UTC
Services in FR4 have been restored and AM2 still in the recovery process. We are conducting additional validations across the environment and will notify you once we confirm the issue is completely mitigated.
- resolved Aug 20, 2026, 01:30 AM UTC
The incident has been resolved.
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