Resolved after 58 minutes, affecting SJC1 — San Jose, United States and SJC2 — San Jose, United States and 1 more, on August 24, 2026.
The issue has been mitigated, we are continuing to monitor the results.
Affected components
Update timeline
- investigating Aug 24, 2026, 11:59 PM UTC
We are currently investigating this issue.
- resolved Aug 24, 2026, 11:59 PM UTC
We are investigating a service impacting incident at the SJC1, SJC2, SV5 datacenter(s) for the following service(s) Advanced Analytics, CASB API Data Protection, DSPM. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.
- monitoring Aug 25, 2026, 12:16 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Aug 25, 2026, 12:42 AM UTC
The issue has been mitigated, we are continuing to monitor the results.
- resolved Aug 25, 2026, 12:57 AM UTC
The incident has been resolved.
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