Netskope incident

Service Impact to ATL1, BOS1, DFW1, FR4, FRA1, IAD2, LIM1, NYC2, ORD2, SAO1, SJC2, YMQ3, YYZ3 Data Center.

Resolved after 13 hours 40 minutes, affecting ATL1 — Atlanta, United States and BOS1 — Boston, United States and 1 more, on August 28, 2026.

monitoring Aug 29, 2026, 02:37 AM UTC

The issue has been mitigated, we are continuing to monitor the results.

Started: Aug 28, 2026, 01:57 PM UTC
Resolved: Aug 29, 2026, 03:37 AM UTC
Duration: 13h 40m
Detected by Pingoru: Aug 28, 2026, 01:57 PM UTC

Affected components

ATL1 — Atlanta, United StatesBOS1 — Boston, United StatesDFW1 — Dallas, United StatesFR4 — Frankfurt, GermanyFRA1 — Frankfurt, GermanyIAD2 — Washington, United StatesLIM1 — Lima, PeruNYC2 — LaGuardia, United StatesORD2 — Chicago, United StatesSAO1 — São Paulo, Brazil

Update timeline

investigating Aug 28, 2026, 01:57 PM UTC

We are currently investigating this issue.
resolved Aug 28, 2026, 01:57 PM UTC

We are investigating a service impacting incident at the ATL1, BOS1, DFW1, FR4, FRA1, IAD2, LIM1, NYC2, ORD2, SAO1, SJC2, YMQ3, YYZ3 datacenter(s) for the following service(s) Netskope Client. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.
resolved Aug 28, 2026, 04:37 PM UTC

We are continuing to monitor the fix.
investigating Aug 29, 2026, 12:50 AM UTC

We are continuing to investgate this issue.
monitoring Aug 29, 2026, 02:37 AM UTC

The issue has been mitigated, we are continuing to monitor the results.
resolved Aug 29, 2026, 03:37 AM UTC

The incident has been resolved.

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