Resolved after 2 hours 14 minutes, affecting SJC1 — San Jose, United States, on September 27, 2026.
The issue has been mitigated, we are continuing to monitor the results.
Affected components
Update timeline
- investigating Sep 27, 2026, 08:04 AM UTC
We are currently investigating this issue.
- resolved Sep 27, 2026, 08:04 AM UTC
We are investigating a service impacting incident at the SJC1 datacenter(s) for the following service(s) CASB API Data Protection. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.
- resolved Sep 27, 2026, 08:38 AM UTC
Netskope continues to investigate an anomaly identified in the SJC1 Management Plane.
- monitoring Sep 27, 2026, 09:55 AM UTC
The issue has been mitigated, we are continuing to monitor the results.
- resolved Sep 27, 2026, 10:18 AM UTC
The incident has been resolved.
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