Netskope incident
Service Impact to BWAN firewall policy management interface
Resolved after 4 days 16 hours, on August 20, 2026.
Netskope has developed and validated a fix for the BWAN firewall policy management interface. This fix is scheduled for deployment in the M47.4 release and the customers are advised to continue following the advisory to avoid editing existing VLAN-scoped firewall rules until the deployment is confirmed complete.
Update timeline
- investigating Aug 20, 2026, 02:43 PM UTC
We are currently investigating this issue.
- resolved Aug 20, 2026, 02:43 PM UTC
We are investigating a service impacting incident for the Borderless WAN Management service. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.
- resolved Aug 21, 2026, 08:34 PM UTC
A fix has been created and is currently being tested before being deployed.
- resolved Aug 24, 2026, 07:52 AM UTC
Netskope has developed and validated a fix for the BWAN firewall policy management interface. This fix is scheduled for deployment in the M47.4 release and the customers are advised to continue following the advisory to avoid editing existing VLAN-scoped firewall rules until the deployment is confirmed complete.
- resolved Aug 25, 2026, 07:15 AM UTC
The incident has been resolved.
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