Netskope experienced a major incident on October 20, 2026 affecting US-BWAN, lasting 2h 38m. The incident has been resolved; the full update timeline is below.
Affected components
US-BWAN
Update timeline
- investigating Oct 20, 2026, 06:20 PM UTC
We are currently investigating this issue.
- monitoring Oct 20, 2026, 06:20 PM UTC
We are investigating a service impacting incident at the US-BWAN datacenter(s) for the following service(s) Borderless WAN Management. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.
- monitoring Oct 20, 2026, 06:38 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Oct 20, 2026, 07:43 PM UTC
The issue has been mitigated, we are continuing to monitor the results.
- resolved Oct 20, 2026, 08:58 PM UTC
The incident has been resolved.