Resolved after 5 days 22 hours, affecting SIN1 — Singapore, Singapore and SIN3 — Singapore, Singapore, on September 22, 2026.
The issue has been mitigated, we are continuing to monitor the results.
Affected components
Update timeline
- investigating Sep 22, 2026, 03:45 PM UTC
We are currently investigating this issue.
- resolved Sep 22, 2026, 03:45 PM UTC
We are investigating a service impacting incident at the SIN1, SIN3 datacenter(s) for the following service(s) Core Services. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.
- resolved Sep 22, 2026, 09:09 PM UTC
Netskope continues to actively monitor for status updates from several affected transit providers.
- resolved Sep 23, 2026, 03:46 AM UTC
Netskope continues to monitor transit provider updates while platform engineering teams work with backbone partners to optimize traffic rerouting around the confirmed undersea fiber cuts.
- resolved Sep 23, 2026, 01:59 PM UTC
Netskope has received reports that improvements have been seen through various changes made by the transit providers. More information can be found in the support portal.
- resolved Sep 24, 2026, 01:35 PM UTC
Netskope has not received any new information or updates on the status of the undersea repairs at this time and will continue to actively monitor for any changes.
- monitoring Sep 28, 2026, 01:08 PM UTC
The issue has been mitigated, we are continuing to monitor the results.
- resolved Sep 28, 2026, 02:08 PM UTC
The incident has been resolved.
Your product runs on more than Netskope
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services