Netskope experienced a major incident on October 14, 2026 affecting SV5 — San Jose, United States, lasting 2h 33m. The incident has been resolved; the full update timeline is below.
Affected components
SV5 — San Jose, United States
Update timeline
- investigating Oct 14, 2026, 07:37 PM UTC
We are currently investigating this issue.
- resolved Oct 14, 2026, 07:37 PM UTC
We are investigating a service impacting incident at the SV5 datacenter(s) for the following service(s) DEM. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.
- monitoring Oct 14, 2026, 08:08 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 14, 2026, 08:57 PM UTC
Netskope continues to monitor the platform
- monitoring Oct 14, 2026, 09:48 PM UTC
The issue has been mitigated, we are continuing to monitor the results.
- resolved Oct 14, 2026, 10:10 PM UTC
The incident has been resolved.