Netskope incident

Service Impact to FR4 Data Center.

Critical Resolved View vendor source →

Netskope experienced a critical incident on July 1, 2025 affecting FR4 — Frankfurt, Germany, lasting 1h 31m. The incident has been resolved; the full update timeline is below.

Started
Jul 01, 2025, 11:02 PM UTC
Resolved
Jul 02, 2025, 12:33 AM UTC
Duration
1h 31m
Detected by Pingoru
Jul 01, 2025, 11:02 PM UTC

Affected components

FR4 — Frankfurt, Germany

Update timeline

  1. investigating Jul 01, 2025, 11:02 PM UTC

    We are currently investigating this issue.

  2. resolved Jul 01, 2025, 11:02 PM UTC

    We are investigating a service impacting incident at the FR4 datacenter(s) for the following service(s) Management Console WebUI. Full details can be found on the support portal.

  3. monitoring Jul 01, 2025, 11:45 PM UTC

    The issue has been mitigated, we are continuing to monitor the results.

  4. resolved Jul 02, 2025, 12:33 AM UTC

    The incident has been resolved