Netskope experienced a major incident on July 22, 2025 affecting FRA2 — Frankfurt, Germany, lasting 2h 34m. The incident has been resolved; the full update timeline is below.
Affected components
FRA2 — Frankfurt, Germany
Update timeline
- investigating Jul 22, 2025, 10:49 AM UTC
We are currently investigating this issue.
- resolved Jul 22, 2025, 10:49 AM UTC
We are investigating a service impacting incident at the FRA2 datacenter(s) for the following service(s) Management Console WebUI. Full details can be found on the support portal.
- resolved Jul 22, 2025, 11:50 AM UTC
Netskope has identified the potential root cause and is currently working on a mitigation strategy.
- monitoring Jul 22, 2025, 12:57 PM UTC
The issue has been mitigated, we are continuing to monitor the results.
- resolved Jul 22, 2025, 01:23 PM UTC
The incident has been resolved