Netskope experienced a critical incident on July 10, 2026 affecting SJC1 — San Jose, United States, lasting 21m. The incident has been resolved; the full update timeline is below.
Affected components
SJC1 — San Jose, United States
Update timeline
- investigating Jul 10, 2026, 07:08 AM UTC
We are currently investigating this issue.
- resolved Jul 10, 2026, 07:08 AM UTC
We are investigating a service impacting incident at the SJC1 datacenter(s) for the following service(s) Browser Access, Netskope Client. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.
- resolved Jul 10, 2026, 07:29 AM UTC
The incident has been resolved
- resolved Jul 10, 2026, 07:29 AM UTC
The incident has been resolved.