Netskope incident

Service Impact to all Data Centers for MS teams upload traffic.

Major Resolved View vendor source →

Netskope experienced a major incident on May 15, 2026, lasting 2h 38m. The incident has been resolved; the full update timeline is below.

Started
May 15, 2026, 12:12 AM UTC
Resolved
May 15, 2026, 02:50 AM UTC
Duration
2h 38m
Detected by Pingoru
May 15, 2026, 12:12 AM UTC

Update timeline

  1. investigating May 15, 2026, 12:12 AM UTC

    We are currently investigating this issue.

  2. resolved May 15, 2026, 12:12 AM UTC

    We are investigating a service impacting incident at all datacenter(s) for the following service(s) Secure Web Gateway. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.

  3. resolved May 15, 2026, 12:54 AM UTC

    Netskope continues to investigate the root cause of this incident.

  4. resolved May 15, 2026, 02:50 AM UTC

    The incident has been resolved

  5. resolved May 15, 2026, 02:50 AM UTC

    Netskope identified the root cause and required changes are deployment to fix the issue. All the affected users should be able to perform Teams file/images Upload successfully.