Netskope incident

Service Impact to all Data Centers for MS teams upload traffic.

Resolved after 2 hours 38 minutes, affecting AKL1 — Auckland, New Zealand and AMS1 — Amsterdam, Netherlands and 1 more, on May 15, 2026.

resolved May 15, 2026, 02:50 AM UTC

Netskope identified the root cause and required changes are deployment to fix the issue. All the affected users should be able to perform Teams file/images Upload successfully.

Started: May 15, 2026, 12:12 AM UTC
Resolved: May 15, 2026, 02:50 AM UTC
Duration: 2h 38m
Detected by Pingoru: May 15, 2026, 12:12 AM UTC

Affected components

AKL1 — Auckland, New ZealandAMS1 — Amsterdam, NetherlandsATL1 — Atlanta, United StatesATL2 — Atlanta, United StatesBCN1 — Barcelona, SpainBKK1 — Bangkok, ThailandBNE1 — Brisbane, AustraliaBOG1 — Bogotá, ColombiaBOG2 — Bogotá, ColombiaBOM1 — Mumbai, India

Update timeline

investigating May 15, 2026, 12:12 AM UTC

We are currently investigating this issue.
resolved May 15, 2026, 12:12 AM UTC

We are investigating a service impacting incident at all datacenter(s) for the following service(s) Secure Web Gateway. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.
resolved May 15, 2026, 12:54 AM UTC

Netskope continues to investigate the root cause of this incident.
resolved May 15, 2026, 02:50 AM UTC

The incident has been resolved
resolved May 15, 2026, 02:50 AM UTC

The incident has been resolved.
resolved May 15, 2026, 02:50 AM UTC

Netskope identified the root cause and required changes are deployment to fix the issue. All the affected users should be able to perform Teams file/images Upload successfully.

Your product runs on more than Netskope

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.