Netskope incident

Service Impact to PEK1, PVG1, PVG2, SZX1 Data Center.

Critical Resolved View vendor source →

Netskope experienced a critical incident on June 12, 2026 affecting PEK1 — Beijing, China and PVG1 — Shanghai, China and 1 more component, lasting 1h 11m. The incident has been resolved; the full update timeline is below.

Started
Jun 12, 2026, 01:51 AM UTC
Resolved
Jun 12, 2026, 03:02 AM UTC
Duration
1h 11m
Detected by Pingoru
Jun 12, 2026, 01:51 AM UTC

Affected components

PEK1 — Beijing, ChinaPVG1 — Shanghai, ChinaPVG2 — Shanghai, ChinaSZX1 — Shenzhen, China

Update timeline

  1. investigating Jun 12, 2026, 01:51 AM UTC

    We are currently investigating this issue.

  2. resolved Jun 12, 2026, 01:51 AM UTC

    We are investigating a service impacting incident at the PEK1, PVG1, PVG2, SZX1 datacenter(s) for the following service(s) Gateway, Netskope Client. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.

  3. monitoring Jun 12, 2026, 03:00 AM UTC

    The issue has been mitigated, we are continuing to monitor the results.

  4. resolved Jun 12, 2026, 03:02 AM UTC

    The incident has been resolved