Resolved after 2 hours 44 minutes, affecting MAD1 — Madrid, Spain, on May 8, 2026.
Netskope has completed the full mitigation, and NPA services in PoP MAD1 (Madrid, Spain) were restored at 09:54 UTC. Netskope considers this issue fully resolved.
Affected components
Update timeline
- investigating May 08, 2026, 08:50 AM UTC
We are currently investigating this issue.
- resolved May 08, 2026, 08:50 AM UTC
We are investigating a service impacting incident at the MAD1 datacenter(s) for the following service(s) NPA Gateway, NPA Stitcher. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.
- resolved May 08, 2026, 09:08 AM UTC
Netskope identified the root cause and applied a partial mitigation at 08:45 UTC while continuing work toward full resolution. As an interim measure, NPA service in MAD1 has been temporarily disabled, causing new client connections to redirect to the nearest available data center.
- monitoring May 08, 2026, 09:12 AM UTC
The issue has been mitigated, we are continuing to monitor the results.
- resolved May 08, 2026, 11:33 AM UTC
Netskope has completed the full mitigation, and NPA services in PoP MAD1 (Madrid, Spain) were restored at 09:54 UTC. Netskope considers this issue fully resolved.
- resolved May 08, 2026, 11:34 AM UTC
The incident has been resolved
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