Netskope experienced a major incident on April 23, 2026 affecting FRA2 — Frankfurt, Germany, lasting 2h 39m. The incident has been resolved; the full update timeline is below.
Affected components
FRA2 — Frankfurt, Germany
Update timeline
- investigating Apr 23, 2026, 03:45 PM UTC
We are currently investigating this issue.
- resolved Apr 23, 2026, 03:45 PM UTC
We are investigating a service impacting incident at the FRA2 datacenter(s) for the following service(s) NSClient download. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.
- resolved Apr 23, 2026, 04:41 PM UTC
Netskope has identified the root cause and is implementing a potential mitigation strategy.
- monitoring Apr 23, 2026, 05:24 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Apr 23, 2026, 05:57 PM UTC
The issue has been mitigated, we are continuing to monitor the results.
- resolved Apr 23, 2026, 06:24 PM UTC
The incident has been resolved