Netskope experienced a major incident on June 22, 2026 affecting SYD1 — Sydney, Australia, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 22, 2026, 09:48 PM UTC
We are currently investigating this issue.
- resolved Jun 22, 2026, 09:48 PM UTC
We are investigating a service impacting incident at the SYD1 datacenter(s) for the following service(s) Secure Web Gateway. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.
- resolved Jun 23, 2026, 04:24 AM UTC
Netskope removed SYD1 from NewEdge traffic management system at 10:26 PM UTC on June 22nd to mitigate the impact. Netskope has identified the root cause as resource congestion affecting CPU performance on internal nodes, and we are actively working on a strategy to stabilize the infrastructure.
- monitoring Jun 23, 2026, 04:24 AM UTC
The issue has been mitigated, we are continuing to monitor the results.
- resolved Jun 23, 2026, 06:30 AM UTC
We are continuing to work on the mitigation strategy and will share the next update within the next 12 hours.