Netskope experienced a major incident on April 30, 2026 affecting BOM1 — Mumbai, India, lasting 1h 30m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 30, 2026, 08:45 AM UTC
We are currently investigating this issue.
- resolved Apr 30, 2026, 08:45 AM UTC
We are investigating a service impacting incident at the BOM1 datacenter(s) for the following service(s) NPA Gateway, NPA Stitcher, Private Access. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.
- resolved Apr 30, 2026, 09:31 AM UTC
Netskope has identified the root cause and is performing optimisations on the Load Balancer component to restore optimal performance. These changes will be performed for the next hour starting 9:30 UTC. During this window, the publishers connected to BOM1 point of presence might experience a disconnection.
- resolved Apr 30, 2026, 10:14 AM UTC
All services have auto recovered. To prevent any further disruption, the optimisations will be performed off business hours. This incident is now resolved.
- resolved Apr 30, 2026, 10:15 AM UTC
The incident has been resolved